Cherye Altice
Houston,Texas
Summary
I am a versatile professional comfortable with both independent as well as team focused tasks. I communicate well and can stay calm and focused while handling multiple projects at once.
Open to learning new tools and workflows so I can handle my responsibilities efficiently. I’m reliable, adjust easily to change, while focusing on contributing to the team’s success.
Overview
15
15
years of professional experience
Work History
Technical Support and Expediting
Server Monkey
Houston, TX
02.2023 - Current
- Provide first line support for hardware, software, and network issues for Server Monkey.
- Process replacement orders and ensure timely delivery to customers.
- Oversee part procurement for customer orders.
- Collaborate with the sales team while overseeing inventory management.
- Support sales operations through effective inventory oversight.
- Monitor order logistics to prevent delivery delays.
Order Management Coordinator
Server Monkey
Houston, TX
04.2022 - 02.2023
- Responsible for monitoring and processing customer orders via Magento and eBay.
- Effectively communicate with external customers directly via email and phone in order to provide tracking information and support for replacement orders.
- Work with accounting to resolve outstanding balances and issue refunds when necessary.
- Ensure daily and monthly invoicing is done within the necessary time deadlines.
Logistics Specialist
Halliburton Energy Services
Houston, TX
04.2016 - 07.2019
- Monitored and reviewed all Import Invoices for the US, Guyana and Suriname to ensure rates were in compliance with contract terms and agreements.
- Managed global logistics invoices to ensure all vendor accounts comply with regulatory business requirements.
- Facilitated the resolution of declined, disputed, and exception invoices.
- Provided administrative support to the Director of Global Logistics Account Management team as well as the team as a whole, which included but not limited to coordinating travel arrangements and processing expense reports.
Scheduling Coordinator
Halliburton Energy Services
Houston, TX
08.2014 - 04.2016
- Coordinated all inbound freight and deliveries via phone, fax and email.
- Created the scheduling, receiving and logistics policies that were in place at the Houston Cross Dock up until its closing in 2018.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Administrative Assistant
Boy Scouts of America
Houston, TX
06.2012 - 04.2014
- Responsible for scheduling all district and council weekend camp reservations, activities, and training sessions.
- Oversaw the accounting, budgeting, and billing for camp activities as well the Camp Ranger’s operating expenses.
- Completed all onboarding and background checks on applicants for Boy Scout personnel, troop leaders, internal staff, camp staff and volunteers.
- Lead and organized inventory management reporting of all camp equipment and materials.
Scheduling Coordinator
Halliburton Energy Services
Houston, TX
05.2011 - 05.2012
- Coordinated all inbound freight and deliveries (via phone/email/fax).
- Created the current scheduling, receiving, and logistic policies.
- Input all ocean freight & vessel information into the Baroid Status Report.
- Created & filed folders.
- Managed & maintained pre-alert functional mailbox.
- Served as backup for the Receiving Desk.
- Additional Duties as required and needed.
Education
High School -
Stephen F. Austin High School
Houston, TXSkills
- SAP
- Magento
- NetSuite
- Microsoft Office
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Multitasking Abilities
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
Published Author for The Sun Magazine
Hosted Open Mic Spoken Word / Music
Executive Director of Writer's Ink
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Doing videography for my son's band
Reading multiple genres of literature
Creating collage artwork
Writing essays
Theater Production
Traveling and seeing historical landmarks
Meditation group
Media / Production
Timeline
Technical Support and Expediting
Server Monkey
02.2023 - Current
Order Management Coordinator
Server Monkey
04.2022 - 02.2023
Logistics Specialist
Halliburton Energy Services
04.2016 - 07.2019
Scheduling Coordinator
Halliburton Energy Services
08.2014 - 04.2016
Administrative Assistant
Boy Scouts of America
06.2012 - 04.2014
Scheduling Coordinator
Halliburton Energy Services
05.2011 - 05.2012
High School -
Stephen F. Austin High School