Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryfia Morris

Brooklyn,NY

Summary

Experience Manager offering 11 years of progressive experience in Restaurant industry Consistently motivating and retaining top talent in fast-paced, high-turnover environments. Dynamic negotiator with top-notch persuasion skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Leader (APIT)

Chipotle
Brooklyn, NY
03.2022 - Current
  • Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
  • Resolved conflicts among team members through effective communication techniques.
  • Conducted inventory management tasks including stocking shelves, ordering supplies, and tracking sales.
  • Train new team members on services and operations to build high-performing team.
  • Collaborated with senior leadership to develop short-term and long-term goals for the business.
  • Conducted opening and closing duties to maintain smooth operations.
  • Assisted in recruiting, interviewing, and hiring new staff members.
  • Oversaw daily operations by supervising and scheduling employees to monitor performance and assist customers efficiently.
  • Oversaw day-to-day operations ensuring all tasks were completed according to schedule.
  • Provided feedback to store managers regarding customer inquiries or complaints.
  • Developed training materials and provided on-the-job instruction to new employees.
  • Held Daily meetings with associates to provide constructive feedback on performance.

Assistant Store Manager

Panda Express
Brooklyn, NY
02.2017 - 02.2022
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
  • Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism
  • Processed credit and debit card payments and returned proper change for cash purchases
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Training Manager

Haagen-Dazs
Brooklyn, New York
07.2016 - 02.2019
  • Oversaw training courses and promotional paths for professionals and leaders
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge
  • Delivered training material to diverse audiences of both blue and white-collar professionals.

Shift Manager

Food Basics Supermarket
Brooklyn, New York
03.2016 - 07.2016
  • Helped employees operate productively and stay on task to meet business and customer needs
  • Cross-trained in every store role to maximize operational knowledge
  • Trained and supervised staff members.

Education

High School Diploma -

Midwood High School
01.2016

Some College (No Degree) -

ASA College

Skills

  • Team direction
  • New employee training
  • Staff presentations
  • Detail-oriented
  • Coaching and Mentoring
  • Team Management
  • Customer Service Excellence
  • Relationship Building
  • Attention to Detail
  • Valid Driver's License
  • Multitasking

Certification

  • NYC Food Handlers
  • Serve Safe

Timeline

Service Leader (APIT)

Chipotle
03.2022 - Current

Assistant Store Manager

Panda Express
02.2017 - 02.2022

Training Manager

Haagen-Dazs
07.2016 - 02.2019

Shift Manager

Food Basics Supermarket
03.2016 - 07.2016

High School Diploma -

Midwood High School

Some College (No Degree) -

ASA College

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Cheryfia Morris