Cherykah Titre
Miami,FL
Summary
I have over two years of cashier/retail experience to include being organized and skillful in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. I am very resourceful, reliable, trustworthy and dedicated. Talented at correctly taking information and serving to customers quickly and accurately while being cheerful when assisting customers with requests and meeting special needs. Customer Support Specialist with documented history of exceeding customer and patron expectations. Expert at finding win-win solutions while staying calm and composed in stressful situations with a high successful record of reducing customer dissatisfaction through acknowledgment, problem solving precise communication and focused solutions and interactions.
Overview
4
4
years of professional experience
Work History
Call Center Representative
GL Staffing Services
Miami , FL
2022.11 - 2023.03
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Call Center Representative
Alorica
Hollywood , FL
2021.03 - 2022.11
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Cashier
Keyfood Marketplace
Hollywood , FL
2020.12 - 2021.02
- Trained new team members in cash register operation, stock procedures, and customer services. Delivered high level of customer service to patrons using active listening and engagement skills. Also Verifying that customers were of legal age to purchase alcohol or tobacco products.
Hostess / Cashier / Server
Hook & Reel Cajun Seafood & Bar
Union , NJ
2020.07 - 2020.11
- Helped customers complete purchases. Processed POS transactions, including checks, cash and credit purchases or refunds. Used cash registers and POS systems to request and record customer orders and compute bills and checked prices for customers.
- However by assisting customers by answering questions and fulfilling requests I performed everything to make sure our guest are good.
Cashier
Wendy's
St. Thomas , United States Virgin Islands
2019.02 - 2020.06
- Counted cash in register drawer at beginning and end of shift.Assisted customers by answering questions and fulfilling requests.Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
Ivanna Eudora Kean High School
St. Thomas United States Vrigin IsIands Skills
- Customer Service
- Problem-Solving
- Organization
- Multitasking
- Time Management
- Communication
- Technical Proficiency
- Detail Oriented
- Teamwork
- CRM Software
References
References available upon request.
Timeline
Call Center Representative
GL Staffing Services
2022.11 - 2023.03
Call Center Representative
Alorica
2021.03 - 2022.11
Cashier
Keyfood Marketplace
2020.12 - 2021.02
Hostess / Cashier / Server
Hook & Reel Cajun Seafood & Bar
2020.07 - 2020.11
Cashier
Wendy's
2019.02 - 2020.06
Ivanna Eudora Kean High School
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