Timeline
Summary
Education
Overview
Work History
Skills
Certification
Accomplishments
Work Availability
Work Preference
Software
AdministrativeAssistant
Cheryl Keene

Cheryl Keene

Ophthalmic Technician
Sussex,WI

Timeline

Supervisor Assistant

Cinch Trucking Company
11.2023 - Current

Ophthalmic specialist

Retina and Vitreous Consultants
10.2006 - 11.2023

Bachelor of Science - Nursing/Psychology

Alverno College
1994.05 - 1998.05

Summary

Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills. Safety-minded [Job Title] delivering exceptional care and respect to all patients. Detail-oriented employee providing assistance and support to physicians for special procedures. Ready for new position with growing organization dedicated to quality patient service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Education

Bachelor of Science - Nursing/Psychology

Alverno College
Milwaukee, WI
1994.05 - 1998.05

Overview

4
4
years of post-secondary education
18
18
years of professional experience
1
1
Language

Work History

Supervisor Assistant

Cinch Trucking Company
Franklin, Wiscinsin
11.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Assisted manager in all aspects of business operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Ophthalmic specialist

Retina and Vitreous Consultants
Milwaukee, WI
10.2006 - 11.2023
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Built and managed relationships with key clients and partners to drive growth.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
  • Assisted medical practitioner with Intravitreal injections. Complete understanding and knowledge of Intravitreal medications, side effects ans visual acuity outcomes. Proficient knowledge of informed consents and patients complete understanding of procedure.

Skills

  • Following Supervisor Instructions
  • Safe Work Methods
  • Employee Presentations
  • Department Organization
  • Performance Tracking and Evaluations
  • Policy Enforcement
  • Complex Problem-Solving
  • Team Assignments
  • Job Assignments
  • Office Supplies and Inventory
  • Driver Routing

Certification

Basic Life Support/American Heart Association

Accomplishments

  • Performed Patient medical, surgical and family history, auto refraction, Refraction with Lensometer, Visual acuity testing, Tenometry with Goldman and tono pen, OCT/Visual Field . Patient education related diseases of the eye and potential treatments including but not limited to Laser treatments, Intravitreal injections and or eye drops. Maintained optical and surgical instruments. Provided excellent customer service while multitasking, receiving inbound calls, and resolving issues. Possessed strong interpersonal and communication skills to build effective relationships with patients and there families.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits

Software

Intelachart and Epic

Cheryl KeeneOphthalmic Technician