Cheryl Bogle
Scrum Master/Business Analyst
Ballwin,MO
Summary
Agile professional with strong expertise in guiding teams through project lifecycles using Scrum methodologies. Known for fostering collaboration, driving continuous improvement, and delivering results. Adept at navigating changing requirements, ensuring timely delivery, and maintaining high standards. Skilled in project management, risk assessment, and stakeholder communication. Reliable and adaptable team leader with focus on achieving project goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Agile Scrum Master (CSM) / Business Analyst
GD Information Technology Inc.
01.2017 - Current
- Led 2 Agile teams throughout the lifecycle process of creating and implementing an intricate, high-profile payroll application that impacted 82,000 rural carriers.
- Facilitated Scrum Events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective, ensuring alignment with Agile principles and team preparedness using Version One.
- Impediment Removal: Identified and resolved obstacles that hindered progress, including dependencies, resource gaps, unclear requirements, and overly large user stories.
- Coaching & Mentoring: Provided guidance to the team on Scrum practices, values, and continuous improvement.
- Team Protection: Shielded teams from external distractions and interruptions, ensuring focus on their sprint goals.
- Scrum Framework Compliance: Ensured full adherence to the Scrum framework, including roles, events, and artifacts, while enforcing timeboxes and promoting Agile values.
- Requirements Gathering: Worked closely with stakeholders, end-users, and business partners to capture functional and non-functional requirements. Translated complex business needs into clear and actionable user stories.
- Backlog Management: Created, maintained, and prioritized the Product Backlog, ensuring it was aligned with business objectives and user needs.
- User Story Creation: Wrote well-defined user stories with clear acceptance criteria, ensuring that the team could deliver incremental value in each sprint.
- Process Documentation: Created detailed requirements documentation, including business process flows, use cases, and system specifications, ensuring proper understanding and alignment across teams.
- Stakeholder Communication: Acted as a liaison between business stakeholders and development teams, facilitating effective communication and ensuring expectations were met.
- Testing Support: Coordinated and participated in user acceptance testing (UAT), ensuring the solutions met business needs and quality standards.
- Process Improvement: Identified opportunities for process optimization and helped design and implement process improvements across teams.
Sr. Business Analyst
UNITED BIO SOURCE CORPORATION
01.2015 - 01.2017
- Company Overview: A subsidiary of Express Scripts Inc.
- Implemented major drug support system for multimillion dollar program in customer relationship management (CRM), including analysis, requirements gathering, and documentation, 10K+ UAT test cases, and ran UAT testing for 6 Agile sprints.
- Provided support to directors and support staff prior to, during implementation, and for first months' post-implementation, helping identify additional training needs, work-arounds, or fixes found during production use.
Business Analyst
CONSULTANT – CHARTER COMMUNICATIONS
01.2013 - 01.2015
- Offered expertise during analysis, requirements documentation, IT DAR reviews, testing, user test case writing, user testing, and implementation.
- Tasked with creation and implementation of large, complex, high-profile application, aiding call center agents in resolving customer calls. Provided outside application to track calls using 1 entry and less keystrokes for quicker resolution times.
- Joined established team to provide direction in analysis and creation of requirements for call center's troubleshooting application.
- Participated in Remedy transition of Mountain States to Charter Remedy through analysis, documentation, flow charts, and project plan from onset through transition.
Business Systems Analyst
CONSULTANT – U.S. BANK
01.2012 - 01.2013
- Facilitated daily user meetings, wrote meeting minutes, assigned action items, and researched and followed up on various action items.
- Created 5 new business support reports from analysis through testing and implementation
- Led large, multifaceted, high-profile web-based project to completion through analysis phase, requirements documentation, testing, and implementation.
Business Analyst and Tester
AAA MISSOURI
01.2007 - 01.2012
- Provided experience and testing for seamless implementation of new third-party auto insurance application system. Liaised between insurance administration, sales, policy services, marketing, and IT for home and automobile insurance business for 7 states. Established processes and documentation standards. Tasked with analysis and requirements writing, preparing measurable system and UAT test cases, testing, and any documentation required.
- Created and facilitated weekly user service request prioritization meetings, allowing all requesting business user departments to participate in prioritization of various service requests.
- Participated in productive project planning and daily scrum meetings, offering insight, expertise, and estimations to aid in sprint planning.
Business Systems Analyst
CONSULTANT – WELLS FARGO
01.2006 - 01.2007
- Liaised between users and technology team for Capital Markets Operational Database (CMODS) group. Created service level agreements between outside areas and CMODS group. Gathered and created business requirements documents and processed through implementation. Provided production support for CMODS application.
- Wrote business design specifications and documented systems, including Visio diagrams, creating effective change in handling bundling of bonds.
- Provided daily, weekly, monthly, and yearly reports and graphical representation for management evaluations, aiding in strategy planning for bond market.
Senior System Analyst
CONSULTANT – MASTER CARD
01.2005 - 01.2006
- Created requirements documents from user needs and translated into technological requirements for multiple project. Chaired requirements gathering, requirement walk-throughs, and release documentation meetings. Coordinated support and resolution of authorization system problem calls.
- Worked with authorization team, using Waterfall type methodology for successful, multi-release schedules with emphasis on Oracle relational database management.
- Developed data conversion documents and gap analysis for multi-country project authorization process.
- Created milestone documentation, metrics, estimations, pricing, and project performance evaluations that management used to follow project profitability.
Senior Systems Analyst
CONSULTANT – AT&T
01.2004 - 01.2005
Senior Systems Analyst, Back Office Set Up and User Testing
A.G. EDWARDS & SONS, INC
01.1996 - 01.2004
Programmer / Analyst
BOATMEN'S BANK / NATIONS BANK / BANK OF AMERICA
01.1994 - 01.1996
Junior Programmer / Analyst
A.C.F. INDUSTRIES
01.1992 - 01.1994
Education
Bachelor of Science - Business Administration (BSBA)
University of Missouri
St. Louis, MOParalegal Certificate -
Oakland University
Rochester, MICertificate - Certified Scrum Master (CSM)
Scrum Alliance
Denver, CO05-2025
Skills
- Methodologies: Agile, ADM, SDM, Express UML, RUP
- Documentation: requirements, training manuals, story books, use cases, test cases, and user stories
- Coordination: system testing, user testing, and pilot programs
- Implementation: new processes and process improvements
- Software: Microsoft Office Suite, third-party management suites, such as Agile, Rational Suite, Clear Case, Clear Quest, Version One, JIRA and SharePoint to document full development cycle
- Certifications: Certified Scrum Master (CSM), SAFe Scrum Practioner (SSP), JIRA
- Agile metrics tracking
- Estimation techniques
- Product owner collaboration
- Agile coaching
- Backlog grooming
- Scrum framework expertise
- User story creation
- Release planning
- Stakeholder management
- Team facilitation
- Sprint retrospective facilitation
- Sprint review facilitation
- Cross-functional coordination
- Sprint planning
- Risk identification
- Agile best practices
- Requirements gathering
- Meeting facilitation
- Leading scrum meetings
- Backlog management
- Scrum processes
- Customer requirements analysis
- Documentation and reporting
- Risk management
- Problem-solving abilities
- Attention to detail
- Verbal and written communication
- Conflict resolution
Certification
Scrum Master Certification (CSM), Udemy/Agile Enterprise Coach, SAFe Scrum Practitioner (SSP), JIRA, ChatGPT
Timeline
Agile Scrum Master (CSM) / Business Analyst
GD Information Technology Inc.
01.2017 - Current
Sr. Business Analyst
UNITED BIO SOURCE CORPORATION
01.2015 - 01.2017
Business Analyst
CONSULTANT – CHARTER COMMUNICATIONS
01.2013 - 01.2015
Business Systems Analyst
CONSULTANT – U.S. BANK
01.2012 - 01.2013
Business Analyst and Tester
AAA MISSOURI
01.2007 - 01.2012
Business Systems Analyst
CONSULTANT – WELLS FARGO
01.2006 - 01.2007
Senior System Analyst
CONSULTANT – MASTER CARD
01.2005 - 01.2006
Senior Systems Analyst
CONSULTANT – AT&T
01.2004 - 01.2005
Senior Systems Analyst, Back Office Set Up and User Testing
A.G. EDWARDS & SONS, INC
01.1996 - 01.2004
Programmer / Analyst
BOATMEN'S BANK / NATIONS BANK / BANK OF AMERICA
01.1994 - 01.1996
Junior Programmer / Analyst
A.C.F. INDUSTRIES
01.1992 - 01.1994
Bachelor of Science - Business Administration (BSBA)
University of Missouri
Paralegal Certificate -
Oakland University
Certificate - Certified Scrum Master (CSM)
Scrum Alliance
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