Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cheryl Adams

Cheryl Adams

Retail Banking and Residential Mortgages
Loudon,TN

Summary

Dynamic professional with a proven track record in retail banking. adept in people management, relationship selling and financial analysis. Excelled in elevating customer experiences and exceeding sales goals through strategic relationship management and comprehensive knowledge of financial products and regulations. Skilled in fostering team growth and enhancing service quality, achieving significant improvements in customer satisfaction.

Overview

20
20
years of professional experience

Work History

Mortgage Loan Officer, Bank Officer

Enterprise Bank & Trust
10.2017 - Current
  • Elevated customer experience via efficient and exact updates on loan status.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Increased repeat business through exemplary service from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

Relationship Manager, Bank Officer and AVP

Citizens Bank
10.2014 - 10.2017
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Participated in staff meetings to discuss innovative strategies to improve services.

Branch Manager

Citizens Bank
10.2004 - 12.2014
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

Education

Associates - Psychology & Sociology

Uxbridge College
Uxbridge, England
06.2018

Skills

  • Goal oriented
  • Relationship selling
  • Loan origination
  • Residential mortgage lending regulations
  • Client account management
  • Sales development
  • Financial analysis
  • Underwriting
  • Production leadership
  • Business referral management
  • Underwriting support
  • Credit evaluation
  • NMLS registration
  • Creditworthiness determination
  • Process improvement
  • Remote video conferencing
  • Automated underwriting system (AUS)
  • Bank product marketing
  • Income evaluation
  • Financial history review
  • Team development

Timeline

Mortgage Loan Officer, Bank Officer

Enterprise Bank & Trust
10.2017 - Current

Relationship Manager, Bank Officer and AVP

Citizens Bank
10.2014 - 10.2017

Branch Manager

Citizens Bank
10.2004 - 12.2014

Associates - Psychology & Sociology

Uxbridge College

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Cheryl AdamsRetail Banking and Residential Mortgages