Cheryl Adams Farrell

Achieved consistent revenue growth by identifying new business opportunities and developing Store Manager strength in the district. The district has seen tremendous growth with myself as a leader with sales over half billion and store controllable operating profit over plan.

• Fostered an environment of servant leadership and lead the west in Voice of the Associates leadership behaviors and Associate Commitment Index.
• Supervised various locations, enforcing high-quality standards of operation.
• Ensured compliance with company policies and procedures as well as provincial regulations over 2 provinces by conducting regular audits of operational/ sales and safety practices at each location within the district.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities. Responsible for developing many senior leaders across the West.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.