Cheryl Alston
Hampton,VA
Summary
Resourceful Administration Support Member with specialized skills in document management, workflow coordination, and data entry. Known for high productivity and efficient task completion. Excel in customer service, communication, and problem-solving. Provide seamless office operations and support to team members.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Administrative Functional Support III
HII Newport News Shipbuilding
Newport News, VA
04.2000 - 06.2024
- Provided administrative support to management and other staff.
- Organized meetings, conferences and travel arrangements for staff.
- Sorted, filed and retrieved documents as required.
- Answered telephone calls and emails from customers.
- Maintained filing systems, both electronic and hard copy.
- Compiled reports using Excel spreadsheets.
- Prepared letters, memos, invoices and other documents as needed.
- Processed incoming and outgoing mailings on a daily basis.
- Proofread documents prior to submission by management.
- Greeted visitors upon arrival at the office.
- Performed data entry tasks into various databases.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Responded to inquiries from internal and external customers in a timely manner.
- Assisted with special projects as needed by management.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained positive working relationship with fellow staff and management.
- Received and distributed mail, letters and packages.
- Reserved and managed meeting room availability.
Benefits Service Representative
Anthem Alliance Inc.
Hampton, VA
03.1998 - 04.2000
- Provided customer service to participants regarding benefits, eligibility, and enrollment issues.
- Conducted data entry of participant information into the system.
- Assisted in resolving discrepancies between systems for benefit administration purposes.
- Answered incoming calls from participants and employers related to their benefits plans.
- Processed enrollments and changes for health, dental, vision, life insurance, disability plans and other ancillary products.
- Analyzed customer needs, identified problems and provided solutions within required timeframes.
- Researched inquiries using available resources to resolve questions or complaints.
- Maintained compliance with all federal regulations related to benefits administration including HIPAA Privacy Rules and Regulations.
- Performed quality assurance activities on new hire enrollments to ensure accuracy of data entered into the system.
- Provided support during open enrollment periods by answering questions about plan options.
- Participated in training sessions regarding new products or policies.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
Medical Office Receptionist
Dr. Leo Carter
Hampton, Virginia
Education
Associate Degree in Nursing - Registered Nursing
Bryant And Stratton College - Hampton
Hampton08-2024
Skills
- Travel Arrangements
- Report Generation
- Document Management
- Meeting Coordination
- Presentation Creation
- Travel Coordination
- Office Administration
- Mail handling
Affiliations
- I love gardening, focusing on vegetable gardens and some aesthetic flower gardens around the home.
- I enjoy singing on the praise team at church
- I am learning how to play pool and fish
Accomplishments
- I received several awards within my group for exceling in specific work activities.
Certification
- I received my license as a Registered Nurse in September 2024, after graduating from nursing school in August 2024.
References
References available upon request.
Timeline
Administrative Functional Support III
HII Newport News Shipbuilding
04.2000 - 06.2024
Benefits Service Representative
Anthem Alliance Inc.
03.1998 - 04.2000
- I received my license as a Registered Nurse in September 2024, after graduating from nursing school in August 2024.
Medical Office Receptionist
Dr. Leo Carter
Associate Degree in Nursing - Registered Nursing
Bryant And Stratton College - Hampton
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