Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Alyea

Miamisburg,OH

Summary

Dynamic professional with a strong background in customer service and software engineering, notably at LexisNexis. Proven ability to enhance client satisfaction through effective problem-solving and team collaboration. Skilled in managing complex projects while maintaining a high level of integrity and empathy, ensuring optimal outcomes for both clients and colleagues.

Overview

42
42
years of professional experience

Work History

Cashier

Mountain Laurel Partners LLC (DBA: Antiques Village)
11.2022 - Current
  • Greet customers and shop owners at the service desk, promptly responding to their needs, addressing questions about store policies, and resolving any concerns they may have.
  • Build relationships with customers to encourage repeat business by actively listening, being polite, and selling the rewards program.
  • Operate cash register for cash and credit card transactions with excellent accuracy levels.
  • Maintain a clean and organized work area at all times.
  • Work flexible schedule and extra shifts to meet business needs.

Elder Care Provider

Treon Elder Care Pseudo Company
01.2020 - 03.2025
  • Retired during COVID to enhance the quality of life for elderly parents by providing compassionate and attentive care.
  • Created a safer living environment for parents at risk of injury.
  • Monitored health conditions and promptly communicated concerns to medical professionals for timely intervention.
  • Provided safe transportation to appointments and family events.
  • Facilitated smooth transitions between care levels as parents’ health or living arrangements changed.
  • Managed medication schedules, ensuring accurate administration for optimal health outcomes.
  • Assisted with daily activities, errands, and household chores.
  • Supported personal care needs, including bathing, grooming, dressing, and oral hygiene.
  • Handled laundry, sheet changes, and bed-making to maintain a clean living space.
  • Prepared meals and assisted with eating to ensure proper nutrition.
  • Replaced bandages, dressings, and binders to promote healing and wound care.
  • Coordinated daily and weekly care schedules for nurses and therapy services.
  • Oversaw upkeep and maintenance of the Treon homestead.
  • Managed financial operations of the Treon household.
  • Realized that the job is both endless and deeply rewarding, offering a way to give back to the parents I’m so grateful for.

Cashier

Siebenthaler's Garden Center
11.2021 - 12.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash and credit card transactions.
  • Replenished inventory and organized merchandise displays.
  • Provided attentive care and maintenance for indoor plants.
  • Worked flexible schedule to meet business needs.

Outdoor Plant Caretaker

Siebenthaler’s Garden Center
03.2021 - 10.2021
  • Optimized plant growth through consistent watering, precise trimming, and effective protection from adverse weather conditions.
  • Increased sales by strategically stocking and rearranging plant displays while offering personalized guidance to customers in selecting the right plants for their needs.
  • Worked flexible schedule to meet business needs.

Software Engineering Manager

LexisNexis
01.2018 - 12.2019
  • Spearheaded innovative, metrics-driven resource management for a team of 70-100 employees and contractors, supporting 49 products, while managing a portfolio exceeding $5M across four business units.
  • Managed software release cycles with careful planning, coordination, and communication across various departments.
  • Allied with other engineering leaders to plan, manage and coordinate teams around reaching prescribed development milestones.
  • Optimized application performance through rigorous profiling, benchmarking, and refactoring of critical code components.
  • Increased overall team productivity through continuous process improvement initiatives and effective resource allocation.

Consulting Software Engineer

LexisNexis
12.1995 - 12.2017
  • Lead the development of 7 major products supporting LexisNexis' major business units, Legal and Business.
  • Collaborated with cross-functional teams to design and implement innovative software solutions tailored to client needs.
  • Developed efficient, scalable code for various software projects, resulting in improved performance and user experience.
  • Enhanced software functionality by identifying and resolving complex technical issues.
  • Managed system and user integration and certification testing cycles and delivered accurate and high-quality business solutions.
  • Provided exceptional customer support by addressing critical issues promptly, ultimately improving client retention rates.
  • Adapted quickly to changing requirements during projects courses ensuring timely delivery without compromising quality standards.
  • Evaluated third-party tools for integration into existing systems to streamline operations while maintaining optimal functionality levels throughout all processes involved in development life cycles.
  • Increased client satisfaction through timely delivery of high-quality custom software solutions tailored to their specific requirements.

Software Engineer

NCR
05.1983 - 12.1995
  • Installed financial banking systems across the Eastern region.
  • Trained tellers to efficiently process required transactions.
  • Customized transaction solutions tailored to the specific needs of each financial bank.
  • Diagnosed and resolved system issues to ensure smooth operations.
  • Oversaw the integration, certification, and acceptance test of teller personal computer hardware and software.
  • Compiled, analyzed, and presented market research, competitive analysis, and customer interviews to define product requirements for an object-oriented analysis and design tool.

Education

Systems Analysis

Miami University
Oxford, OH
05-1984

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Time management skills
  • Complex Problem-solving

Timeline

Cashier

Mountain Laurel Partners LLC (DBA: Antiques Village)
11.2022 - Current

Cashier

Siebenthaler's Garden Center
11.2021 - 12.2021

Outdoor Plant Caretaker

Siebenthaler’s Garden Center
03.2021 - 10.2021

Elder Care Provider

Treon Elder Care Pseudo Company
01.2020 - 03.2025

Software Engineering Manager

LexisNexis
01.2018 - 12.2019

Consulting Software Engineer

LexisNexis
12.1995 - 12.2017

Software Engineer

NCR
05.1983 - 12.1995

Systems Analysis

Miami University

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