Overview
Work History
Education
Skills
Timeline
ResearchAssistant

Cheryl Anderson

Martinsburg,WV

Overview

27
27
years of professional experience

Work History

Research Assistant

Eagle Harbor

* Incoming correspondence emails for the division. Logging and maintaining correspondence database of all customer request on daily basis.

*Outgoing mail for approved requests and for additional information. Logging and maintaining database daily. Creating coversheets for each outgoing mail.

*Assigning tasks based on request criteria to BATFE Specialists.

*Research logged requests for BATFE Specialists based on required needs.

*Maintain daily and monthly log of all correspondence.

*Proficient in Microsoft applications. National Registry, Fingerprint cards approval database, Federal Licensing System, Pay.gov, Sharepoint and National Special Occupational Tax system.

*Worked on NARA project. Maintained records for each lock box, Quality Control of each employees work verifying accuracy. Preformed Quality Control of documents.

*Special Occupational Tax processing. Update information as needed for new and current payers.

*Performed Data Entry and prepping of new documents.

Warehouse Supervisor

Kraft Heinz Company
04.1999 - 01.2022
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Maintained high levels of accuracy in daily operations.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Operated warehouse material handling equipment correctly to move loads.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Managed merchandise inventory transactions.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Met or exceeded production goals and objectives by following strict procedures.

Bank Teller and Customer Service

One Valley Bank
04.1995 - 04.1998
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Removed mutilated currency from circulation.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.

Education

Diploma - General Studies

Geibel High School
Connellsville, PA
05.1989

Skills

  • Teamwork and Collaboration
  • Microsoft Office
  • Time Management
  • Problem-Solving
  • Data Collection
  • Multitasking and Organization
  • Data Entry
  • Attention to Detail
  • Documentation skills
  • Research methods
  • Research reporting
  • Document Management
  • Database Research
  • Recordkeeping
  • Work Prioritization
  • Quality Assurance
  • Database Searches
  • Equipment management
  • Inventory and supply management
  • Leading Discussion Groups
  • Interview techniques
  • Materials restocking
  • Regulatory Compliance

Timeline

Warehouse Supervisor

Kraft Heinz Company
04.1999 - 01.2022

Bank Teller and Customer Service

One Valley Bank
04.1995 - 04.1998

Research Assistant

Eagle Harbor

Diploma - General Studies

Geibel High School
Cheryl Anderson