Cheryl Andrew
Napanoch,NY
Summary
Versatile and dynamic professional with a proven track record at The Papermill Restaurant, enhancing customer satisfaction and streamlining operations. Excels in team training and development, coupled with exceptional customer service expertise. Known for an engaging personality and a knack for solving complex problems, significantly boosting operational efficiency and team cohesion.
Overview
24
24
years of professional experience
Work History
Bartender
Elks Lodge 1971
05.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Owner Operator
Cheryl 420 Embroidery and More.
01.2020 - Current
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed day-to-day business operations.
Housekeeper
Self Employed
04.2019 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Waitress
Ricke Lens Restaurant
12.2000 - 09.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Restaurant Manager
The Papermill Restaurant
07.2021 - 11.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
None - Art Education
Uster County Community College
Stone Ridge, NYHigh School Diploma - Math And Art
Ellenville Central School
Ellenville, NY06.1988
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
- Cash register operation
- Menu memorization
- Hospitality service expertise
- Alcohol awareness
- Food service
- Team training and development
- Staff management
Timeline
Bartender
Elks Lodge 1971
05.2024 - Current
Restaurant Manager
The Papermill Restaurant
07.2021 - 11.2022
Owner Operator
Cheryl 420 Embroidery and More.
01.2020 - Current
Housekeeper
Self Employed
04.2019 - Current
Waitress
Ricke Lens Restaurant
12.2000 - 09.2024
None - Art Education
Uster County Community College
High School Diploma - Math And Art
Ellenville Central School
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