Cheryl Ann Cutulle
Sunrise,FL
Summary
Experienced professional with a diverse skill set developed through work, training, and personal experiences. Demonstrated ability to deliver impactful results and collaborate effectively within a team dynamic. Proven expertise in Customer Support, consistently achieving successful outcomes with a strong focus on objectives. Recognized for reliability and adaptability in meeting changing needs.
Overview
15
15
years of professional experience
Work History
Product Consulting Specialist
Amadeus IT Group
03.2019 - 06.2025
- As a shopping consultancy Specialist, I provide consultancy services for usage of the fare search product, before, during or after implementation.
- Pre - implementation phase, verify customers workflow, check customers expectation, Quality of service, traffic estimates and anticipate potential issues and Coordinate with R&D.
- Diagnose complex and cross-functional issues, and provide recommendations to fix or improvement
- Share Knowledge and provide internal consultancy
- Provide pre-sales functional consultancy to advise customers on appropriate products and solutions.
- Collaborated with cross-functional teams to enhance product visibility and customer engagement strategies.
- Monitor Top KPIs and ensure we are well above targeting Service level agreements.
Online Support for Shopping Products
Amadeus IT Group
10.2010 - 03.2019
- I am a Customer Service IT Expert for Amadeus Shopping Products, who investigates, troubleshoots and/or resolves travel shopper issues for Online travel agencies,Airlines and internal teams.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High School -
Revere High School
Revere, MA01.1978
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Product Consulting Specialist
Amadeus IT Group
03.2019 - 06.2025
Online Support for Shopping Products
Amadeus IT Group
10.2010 - 03.2019
High School -
Revere High School
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