Cheryl Ann Cutulle
Sunrise,FL
Summary
Experienced professional with a diverse skill set developed through work, training, and personal experiences. Demonstrated ability to deliver impactful results and collaborate effectively within a team dynamic. Proven expertise in Customer Support, consistently achieving successful outcomes with a strong focus on objectives. Recognized for reliability and adaptability in meeting changing needs.
Overview
15
15
years of professional experience
Work History
Product Consulting Specialist
Amadeus IT Group
Doral, FL
03.2019 - 06.2025
- As a shopping consultancy Specialist, I provide consultancy services for usage of the fare search product, before, during or after implementation.
- Pre - implementation phase, verify customers workflow, check customers expectation, Quality of service, traffic estimates and anticipate potential issues and Coordinate with R&D.
- Diagnose complex and cross-functional issues, and provide recommendations to fix or improvement
- Share Knowledge and provide internal consultancy
- Provide pre-sales functional consultancy to advise customers on appropriate products and solutions.
- Collaborated with cross-functional teams to enhance product visibility and customer engagement strategies.
- Monitor Top KPIs and ensure we are well above targeting Service level agreements.
Online Support for Shopping Products
Amadeus IT Group
Doral, Florida
10.2010 - 03.2019
- I am a Customer Service IT Expert for Amadeus Shopping Products, who investigates, troubleshoots and/or resolves travel shopper issues for Online travel agencies,Airlines and internal teams.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High School -
Revere High School
Revere, MA01.1978
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Product Consulting Specialist
Amadeus IT Group
03.2019 - 06.2025
Online Support for Shopping Products
Amadeus IT Group
10.2010 - 03.2019
High School -
Revere High School