Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl-Anne Fautanu

Vancouver

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Property Manager

The Micheals Organization
04.2023 - 04.2025
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.

Residential Manager

Locations LLC
05.2021 - 04.2023
  • Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
  • Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
  • Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
  • Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
  • Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
  • Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
  • Enhanced communication with residents'' families through regular updates and open lines of communication.
  • Developed strong relationships with local community organizations to enhance the quality of life for residents.
  • Created informative newsletters for residents, keeping them updated on important announcements or upcoming events in the community.
  • Maintained accurate financial records, submitting detailed reports to property owners on a monthly basis.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

Residential Services Specialist

Hunt Companies Llc-military Housing
05.2020 - 05.2021
  • Facilitated smooth transitions during property acquisitions or management changes by effectively communicating with all stakeholders involved.
  • Utilized strong communication skills to resolve conflicts between residents diplomatically, maintaining a positive living environment for all parties involved.
  • Conducted regular safety audits of properties, ensuring compliance with local regulations and minimizing potential legal issues.
  • Maintained accurate records of property inspections, identifying areas requiring attention to prevent future issues.
  • Supervised maintenance teams efficiently, ensuring high-quality workmanship while adhering to established timelines and budgets.
  • Managed financial tasks such as rent collection, budgeting, and expense tracking to maintain profitability for property owners.
  • Facilitated positive relationships between military families and local communities through outreach events and informational sessions.
  • Oversaw the successful relocation of military personnel, coordinating move-in/move-out processes to minimize downtime between tenants.
  • Ensured prompt rent collection and lease enforcement, addressing any delinquencies or violations in accordance with military housing policies.
  • Spearheaded resident retention initiatives through regularly scheduled social events that fostered a sense of community among military families.
  • Collaborated with other base departments to create a seamless experience for incoming military personnel during their transition into new housing units.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Maintained database of housing resources, landlords and management companies.

National Data Analyst

Lincoln Military Housing
02.2015 - 05.2020
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Utilized data visualization tools to effectively communicate business insights.
  • Mentored new team members, providing guidance on best practices in housing management.
  • Improved tenant satisfaction by addressing and resolving housing issues promptly and effectively.
  • Optimized budget management by tracking expenses closely and identifying cost-saving opportunities.
  • Established strong relationships with vendors to ensure reliable service delivery and competitive pricing for maintenance projects.
  • Streamlined communication between tenants, management, and staff, fostering a positive community atmosphere.
  • Kept abreast of industry trends through ongoing professional development activities, applying emerging insights into daily practice.
  • Developed comprehensive emergency response plans to protect resident safety during unforeseen incidents.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Completed annual rent calculations using housing database software.
  • Used statistical methods to analyze data and generate useful business reports.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Managed large-scale databases to ensure timely access to critical information for key stakeholders.
  • Supported marketing strategies by providing detailed customer segmentation analysis.
  • Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Created data models to support decision-making processes.

Education

Bachelor of Arts - Business Analytics

Arizona College
Glendale, AZ
12-2025

High School Diploma -

Kanana For High School
Pago Pago, AS
05-2010

Skills

  • Property oversight
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Staff management
  • Occupancy management
  • Administrative support
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor management
  • Multi-family property management
  • Financial budgeting and reporting
  • Property management expertise
  • Marketing and advertising
  • Contract negotiation
  • Preparing property agreements
  • Adaptable
  • Business administration
  • Software utilization
  • Building operations
  • Business development
  • New construction

Timeline

Property Manager

The Micheals Organization
04.2023 - 04.2025

Residential Manager

Locations LLC
05.2021 - 04.2023

Residential Services Specialist

Hunt Companies Llc-military Housing
05.2020 - 05.2021

National Data Analyst

Lincoln Military Housing
02.2015 - 05.2020

Bachelor of Arts - Business Analytics

Arizona College

High School Diploma -

Kanana For High School

Similar Profiles

CREATE PROFILE
Cheryl-Anne Fautanu