Cheryl A Petruska
Camarillo,CA
Summary
Resourceful Lead Logistics Coordinator highly productive in managing logistics operations with efficiency and precision. Specialized in supply chain management, inventory control, and transportation coordination. Excel at strategic planning, problem-solving, and communication skills to ensure smooth operational flow and customer satisfaction. Thrive in fast-paced environments by leveraging organizational and time-management abilities to meet deadlines and objectives.
Knowledgeable Operations Agent with proven expertise in managing support work for aircraft. Loads, unloads, and tracks baggage and cargo. Well-versed in obtaining required documentation and implementing safety measures.
Seasoned professional in aviation operations known for high productivity and efficient task completion. Excel in air traffic coordination, runway safety management, and emergency response protocols. Bring strong problem-solving skills, adaptability to fast-paced environments, and ability to work effectively under pressure.
Overview
25
25
years of professional experience
Work History
Lead Logistics Coordinator
MNX Global Logistics
Broomfield, CO
10.2014 - 01.2020
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Assisted in developing new methods for improving overall efficiency of logistics operations.
- Managed customer inquiries related to order fulfillment processes.
- Trained team members on best practices for logistics operations.
- Resolved escalated customer inquiries in a timely manner.
Customer Service/ramp Agent. Ramp Supervisor
SkyWest Airlines
Denver, Los Angeles, Santa Barbara, Oxnard, CO CA
09.2005 - 12.2014
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Updated and maintained accurate records of baggage and cargo handling activities.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Assisted passengers in finding their lost luggage at baggage claim areas.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Implemented company policies regarding baggage handling and customer service.
- Assisted in de-icing aircraft and removing snow or debris from operational areas.
- Adhered to strict timelines for the turnaround of flights.
- Assisted passengers with special needs or requests regarding their baggage.
- Conducted weight and balance calculations to ensure aircraft safety.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Resolved issues related to misplaced or lost baggage.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Resolved customer complaints promptly and professionally according to company guidelines.
Flight Operations Agent
Air Wisconsin
Denver, CO
07.1995 - 06.2005
- Performed detailed load planning to maintain balance and safety of aircraft.
- Managed gate planning to optimize flight schedules and minimize delays.
- Coordinated gate assignments to ensure efficient aircraft turnaround.
- Facilitated radio communications between flight crews and ground personnel.
- Coordinated radio communications between flight crews and customer service teams.
- Sent communication to downline stations, passenger counts, baggage counts, and freight.
- Verified accuracy of weight and balance calculations before each flight took off.
- Maintained records of flight activity logs, fuel consumption reports.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Aurora Central High School
Aurora, CO06-1982
Skills
- Route optimization
- International logistics
- Lean principles
- Customs clearance
- Logistics analysis
- Demand forecasting
- Load planning
- Safety procedures
- Personnel supervision
- Airport security
- Ground support equipment
- Schedule management
- Safety management
- Strong empathy
- Teamwork
- Customer relations
- Detail orientation
Timeline
Lead Logistics Coordinator
MNX Global Logistics
10.2014 - 01.2020
Customer Service/ramp Agent. Ramp Supervisor
SkyWest Airlines
09.2005 - 12.2014
Flight Operations Agent
Air Wisconsin
07.1995 - 06.2005
High School Diploma -
Aurora Central High School
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