Summary
Skills
Work History
Education
Affiliations
Overview
Generic

Cheryl Avalos

AGM
Charlotte,NC

Summary

Enthusiastic Assistant Manager offers over 20 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about restaurant operations and best practices to maintain effective operational output.

Skills

  • Training and Development Skill
  • Business Operations Knowledge
  • Food Safety and Sanitation
  • Inventory Control
  • Budgeting and Cost Control
  • Menu Development
  • Staff Management

Work History

Assistant General Manager

Midwood Smokehouse
Charlotte, NC
01.2022 - 03.2024
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Ensured that customer service standards were met or exceeded at all times.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Prepared weekly schedules for staff members based on their availability.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Assistant Manager

City Barbeque
Huntersville, NC
07.2016 - 01.2022
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project demand.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Maintained up-to-date knowledge of company products and services.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Communicated regularly with customers to gain insights into their needs.

Assistant Store Manager

Prickly Pear
Mooresville, NC
02.2012 - 07.2016
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Shift Leader

Steak N Shake
Mooresville, NC
01.2009 - 03.2012
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.

Education

Associate of Science - Business Administration and Management

Mitchell Community College
Statesville, NC
05-2014

Affiliations

Volunteer within several different organizations within the community.

Play Softball and Swim

Overview

15
15
years of professional experience

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Cheryl AvalosAGM