Cheryl Avery
Columbia,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support and services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
New York State of Health Broker.
Everise
New York, NY
09.2021 - 04.2022
- Provided primary customer support to internal and external customers with Medicare and Medicaid coverages.
- Enrollment of Medicare calls online calls 20-30 calls during shift.
- Responded to customer calls and emails to answer questions about products and services
Agent Services Representative
Assurance Qualfon IQ
Tampa, FL
09.2020 - 12.2020
- Provided accurate information by utilizing proper systems.
- Provided ongoing support to enrollee.
- Maintain certifications..
Agent
Transamerica Agency Network
Columbia, South Carolina
07.2017 - 12.2020
- Quoted premiums to customers
- Provided yearly updates by reviewing old and outdated policies..
- Provided primary customer support to internal and external customers.
- Applied strong communication and negotiation skills regarding new coverages.
- Educated customers on company new changes and products.
Education
Bachelor of Science - Psychology
South Carolina State University
Orangeburg, SC1997
Skills
- Knowledge of health standards
- Licensed Health, Life, LTC, Annuity
- Call Center Medicare Sales, Life Insurance
- Multiple systems Simultaneous
Certification
- Licensed Life, Health, LTC, and Annuity.
- Ahip certification 2022
Timeline
New York State of Health Broker.
Everise
09.2021 - 04.2022
Agent Services Representative
Assurance Qualfon IQ
09.2020 - 12.2020
Agent
Transamerica Agency Network
07.2017 - 12.2020
Bachelor of Science - Psychology
South Carolina State University