Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Avery

Columbia,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support and services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

New York State of Health Broker.

Everise
New York, NY
09.2021 - 04.2022
  • Provided primary customer support to internal and external customers with Medicare and Medicaid coverages.
  • Enrollment of Medicare calls online calls 20-30 calls during shift.
  • Responded to customer calls and emails to answer questions about products and services

Agent Services Representative

Assurance Qualfon IQ
Tampa, FL
09.2020 - 12.2020
  • Provided accurate information by utilizing proper systems.
  • Provided ongoing support to enrollee.
  • Maintain certifications..

Agent

Transamerica Agency Network
Columbia, South Carolina
07.2017 - 12.2020
  • Quoted premiums to customers
  • Provided yearly updates by reviewing old and outdated policies..
  • Provided primary customer support to internal and external customers.
  • Applied strong communication and negotiation skills regarding new coverages.
  • Educated customers on company new changes and products.

Education

Bachelor of Science - Psychology

South Carolina State University
Orangeburg, SC
1997

Skills

  • Knowledge of health standards
  • Licensed Health, Life, LTC, Annuity
  • Call Center Medicare Sales, Life Insurance
  • Multiple systems Simultaneous

Certification

  • Licensed Life, Health, LTC, and Annuity.
  • Ahip certification 2022

Timeline

New York State of Health Broker.

Everise
09.2021 - 04.2022

Agent Services Representative

Assurance Qualfon IQ
09.2020 - 12.2020

Agent

Transamerica Agency Network
07.2017 - 12.2020

Bachelor of Science - Psychology

South Carolina State University

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Cheryl Avery