Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

CHERYL A WALTER

Ft Worth,TX

Summary

Seeking a challenging position in a fast-paced environment in which my skills and experience will further enhance my future of business achievements and learning techniques. Ideally, offering personal and professional career advancement potential.

Offering positive attitude and strong interpersonal skills, eager to learn and grow within industry. Delivers understanding of customer service principles and product knowledge crucial for success in this role. Ready to use and develop communication and customer service skills in Assistant Property Management role.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Customer Service

Box N Mail
02.2025 - Current
  • Duties Included: Inventory control, cash handling, all shipping functions including US Mail, UPS, FedEx, DHL and Freight Coordination; locally, domestic and internationally. Answering phones, faxing, laminating and customer service one on one. Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Online Grocery Pickup Clerk

Albertsons
11.2024 - 02.2025
  • Duties Included: Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Process order and deliver to vehicle. Help with other duties as needed in store.

Assistant Property Manager

Bonner Carrington Property Mgmt LLC
11.2021 - 10.2024
  • Duties Include: Managing rental property apartments, collecting rents, answering phones, coordinating maintenance issues, buying supplies, attending monthly training, petty cash, deposits, handling out sourced needs for complex, marketing, typing all leases and re-certifications, working with Real Page One Site, Starta and The Box, Yardi Voyage, RCAH and Rent Café Software’s. Knowing all rules and regulations of Fair Market Housing, HUD and Section 8, LIHTC, Conventional and Affordable Housing.

Property Manager/Relocation Specialist

Maco Management
08.2017 - 05.2021
  • Duties include: managing rental property apartments for a company with complexes in 7 states. Collecting rents, coordinating maintenance issues, buying supplies, remodeling, handling all out sourced needs for the complex. Attend quarterly training, bookkeeping, payroll, money handling, deposits and doing all with professional and confidentiality in the business. On the Relocation Side: working with tenants to place in housing while complex is being completely rehabbed, handling all paperwork for compliancy, directing property managers on all new paperwork, working closely with all construction crews and maintenance and to make sure all work is handled by code and guidelines per Static, City and County guidelines, while also adhering to HUD or Tax Credit credentials for State and Federal Guidelines. Working with Yardi Voyager Programming Systems while teaching and helping all property managers with this system.

General Manager

Pajco, Inc. (Rhodes 101)
05.2011 - 07.2017
  • Duties Included: Managing a very fast paced 24-hour Convenience Store. I managed an average of 15-20 employees. Scheduling, payroll, all reporting issues, cash handling and deposits, create spreadsheets, answer phones, daily, weekly and monthly paperwork. Interviewing and hiring processes. Customer service and all daily operations of maintaining a convenience store business. Inventory, ordering and maintaining all products for the store and all vendors.

Owner

C & C Walter, INC d.b.a. Mailboxes & Parcel Depot
07.1995 - 03.2011
  • Duties Included: Total office and business management, A/P, A/R, inventory control, cash handling and deposits, all shipping functions including US Mail, UPS, FedEx, DHL and Freight Coordination; locally, domestic and internationally. Payroll, accounting, human resources, taxes, total daily functions of operating a public business and customer service were done daily. Managed approximately 40 incoming calls, emails and faxes per day from customers.

Skills

  • Customer service proficiency, understanding, service and satisfaction
  • Team leadership
  • Time management
  • Verbal and written communication
  • Documentation and reporting
  • Operations management
  • Schedule preparation
  • Marketing
  • Inventory management
  • Vendor management
  • Multitasking
  • Scheduling and coordinating

Accomplishments

  • Successfully recruited and trained 12 new customer service representatives.
  • Supervised team of 20 staff members.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned high marks for customer satisfaction, company-wide.
  • Demonstrated skill and career growth by being promoted 4 times in 2 years.
  • Maintained occupancy rate at 96% for 26 months.
  • Oversaw multiple residential family properties totaling over 125 individual units.

Certification

  • 2017, September 12 Fair Housing Training
  • 2017, September 13 Understanding MTSP Income and Rent Limits Training
  • 2017, September 13 Understanding and Correcting Issues of Noncompliance Training
  • 2017, September 13 Conquering Recertification and the Available Unit Rule Training
  • 2017, September 13 Common Household Eligibility Errors Training
  • 2017, September 13 Conquering Acquisition Rehab Training
  • 2018, March 21-22 Managing LIHTC Compliance
  • 2018, June 26 Practical Fair Housing in the 21st Century
  • 2018, September 11-13 Fair Housing Training with Professional Compliance Solutions
  • 2018, September 11-13 Customer Service and Marketing Your Property
  • 2019, April RD Training on: Supervisory Visits, Annual Inspections; Responsibilities: Property Management, Site Manager, Maintenance; Management Plan Review, Waiting List, Vacancies and MINC Monitoring
  • 2019, April Fair Housing/Reasonable Accommodations and Professional Compliance Solutions
  • 2019, July 16 Reasonable Accommodations and Modifications Compliance Training
  • 2019, October 1 Essentials of the LIHTC Program - Advanced
  • 2020, July 8 Conquering Advanced LIHTC Compliance
  • 2021, April 6 Rules of Behavior for Use of Enterprise Income Verification Information
  • 2021, April 6 Cyber Awareness Challenge 2021
  • 2021 November 3 Drug Free Workplace
  • 2021, November 5 Fair Housing
  • 2021, November 12 Sexual Harassment
  • 2021, November 16 Foundations of Servant Leadership
  • 2022, February 18 Leasing Series 2: Inquiry to Appointment
  • 2022, February 18 Fair Housing and Social Media
  • 2022, February 18 Leasing Series 4: Closing & Follow UP
  • 2022, March 16 Assistance Animals in Multifamily Housing
  • 2022, March 16 Fair Housing and Disparate Impact
  • 2022, March 30 Fair Housing and Limited English Proficiency
  • 2022, March 30 Fair Housing and Communicating with People Deaf and Hard of Hearing
  • 2023, February 9 Fair Housing and Local Nuisance Ordinances
  • 2023, June 16 Fair Housing
  • 2023, June 16 Diversity and Inclusion Refresher
  • 2023, June 16 Workplace Harassment
  • 2023, June 16 Fair Housing and Terms, Conditions and Privileges
  • 2023, June 16 GH Webinar: Empathetic Communications
  • 2023, June 16 GH Webinar: Reputation Management – Micro Moments are Everywhere
  • 2023, June 16 Fair Housing and Reasonable Accommodations and Modifications

Timeline

Customer Service

Box N Mail
02.2025 - Current

Online Grocery Pickup Clerk

Albertsons
11.2024 - 02.2025

Assistant Property Manager

Bonner Carrington Property Mgmt LLC
11.2021 - 10.2024

Property Manager/Relocation Specialist

Maco Management
08.2017 - 05.2021

General Manager

Pajco, Inc. (Rhodes 101)
05.2011 - 07.2017

Owner

C & C Walter, INC d.b.a. Mailboxes & Parcel Depot
07.1995 - 03.2011

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CHERYL A WALTER