Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Cheryl Bailey

Cheryl Bailey

Melbourne,FL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Sales Consultant

Victra Verizon
05.2023 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.

Team Supervisor

Wawa
08.2022 - 04.2023
  • Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
  • Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
  • Espoused results-oriented management strategies throughout leadership structure to enhance focus on primary objectives.
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
  • Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
  • Built strong relationships with customers through positive attitude and attentive response.

Deli Manager

Winn Dixie
04.2019 - 08.2022
  • Inventoried food products and associated materials on monthly basis.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Set schedules for 10 staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

A.A. - Psychology

Eastern Florida State College
Cocoa, FL
04.2017

Skills

  • Microsoft Windows
  • Retail Metrics and Goals
  • Quality Deliverables
  • SAP
  • Positive Customer Engagement
  • Order Supplies
  • Operational Efficiency
  • Team Cooperation
  • Till Counting
  • Promotional Campaigns
  • Safety and Cleanliness Standards
  • Merchandising and Display
  • Issue Refunds
  • Cash Counting
  • Handheld Computer Device Software
  • Ability to Lift 40 Pounds

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Consultant

Victra Verizon
05.2023 - Current

Team Supervisor

Wawa
08.2022 - 04.2023

Deli Manager

Winn Dixie
04.2019 - 08.2022

A.A. - Psychology

Eastern Florida State College

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Cheryl Bailey