Cheryl Barnett
Kingston
Summary
As an operations professional, I am poised to leverage my extensive experience in operational management to drive business performance and foster organizational success. With a strong focus on process optimization and a collaborative approach, I have consistently met and exceeded organizational goals. I am a reliable team player, adaptable in any environment, and dedicated to achieving results.
In my role at Choctaw Casino & Resort - Durant, I have honed my skills in operations management, team leadership, and client relationship building. Through spearheading process improvements, I have driven substantial productivity gains while maintaining exceptional customer service levels, ensuring high satisfaction rates. Eager to broaden my impact, I am now seeking opportunities to contribute to new areas of our business, continuing my commitment to serving the Choctaw Nation.
Overview
18
18
years of professional experience
Work History
Cage Operations Manager
Choctaw Casino & Resort - Durant
01.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
Cage Shift Manager
Choctaw Casino & Resort - Durant
04.2011 - 01.2020
- Collaborated with other department managers to ensure seamless communication and coordination across the casino floor.
- Assessed staff performance regularly, providing constructive feedback and coaching to improve skills and productivity.
- Managed daily cash flow for smooth casino operations, ensuring accurate record-keeping and timely reporting.
- Implemented effective employee scheduling strategies to maintain optimal staffing levels during peak periods while controlling labor costs.
- Enhanced customer satisfaction with prompt resolution of disputes and complaints, maintaining a professional demeanor at all times.
- Contributed to the development of new policies and procedures that improved overall casino operations efficiency.
- Improved operational efficiency by streamlining cage processes and implementing new procedures.
- Maintained strict compliance with gaming regulations, conducting regular audits and addressing any issues proactively.
- Conducted thorough investigations into variances or suspicious activities identified through audits or surveillance reports.
- Played an active role in the development and implementation of employee incentive programs to boost morale and retention.
- Developed strong working relationships with staff members, fostering a team-oriented environment that promoted collaboration and job satisfaction.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Casino Cage Supervisor
Choctaw Casino & Resort - Durant
01.2010 - 04.2011
- Trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Managed large-scale cash transactions during high-profile events at the casino, maintaining accuracy and efficiency under pressure while upholding strict security protocols.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Evaluated existing operational policies regularly, making recommendations for improvements based on industry best practices and specific needs of the casino.
- Contributed to a positive work atmosphere by maintaining professional relationships with fellow supervisors, team members, and other casino staff.
Casino W-2 Clerk
Choctaw Casino Resort
03.2009 - 01.2010
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Casino Cage Cashier
Choctaw Casino Resort
05.2007 - 03.2008
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
Ft. Towson Public Schools
Ft. Towson, OK05-2000
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Planning and implementation
- Inventory management
- Project management
- Operations oversight
- Client relationships
- Process improvement
Timeline
Cage Operations Manager
Choctaw Casino & Resort - Durant
01.2020 - Current
Cage Shift Manager
Choctaw Casino & Resort - Durant
04.2011 - 01.2020
Casino Cage Supervisor
Choctaw Casino & Resort - Durant
01.2010 - 04.2011
Casino W-2 Clerk
Choctaw Casino Resort
03.2009 - 01.2010
Casino Cage Cashier
Choctaw Casino Resort
05.2007 - 03.2008
High School Diploma -
Ft. Towson Public Schools
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