Cheryl BARNWELL
Lumberton,NC
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
14
14
years of professional experience
Work History
Branch Manager
Welcome Finance
05.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Payroll Clerk
Primary Health Choice
10.2015 - 12.2015
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Personal Loan Specialist
Springleaf Financial
05.2015 - 10.2015
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Served as a liaison between applicants and internal departments, streamlining communication channels during the loan process.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Contributed to team success by consistently meeting and exceeding personal performance targets, such as loan volume and customer service ratings.
Senior Assistant Manager
Mariner Finance
09.2011 - 11.2014
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Supported senior management by providing data-driven insights for strategic decision-making processes.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
Education
Associate of Arts - Human Service Management
University Of Phoenix Online
Phoenix, AZHigh School Diploma -
Lumberton High School
Lumberton, NCSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Decision-making
- Cash handling
- Banking
- Financial services
- Collections
- Loans
Timeline
Branch Manager
Welcome Finance
05.2024 - Current
Payroll Clerk
Primary Health Choice
10.2015 - 12.2015
Personal Loan Specialist
Springleaf Financial
05.2015 - 10.2015
Senior Assistant Manager
Mariner Finance
09.2011 - 11.2014
Associate of Arts - Human Service Management
University Of Phoenix Online
High School Diploma -
Lumberton High School
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