Cheryl Barrett

Managed inbound customer calls, providing timely assistance and solutions to inquiries for enhanced customer satisfaction.

documented customer interactions in the company database for future reference.

maintained knowledge of products and company updates and rollouts to be able to effeciently and accurately assist agents/customers.

interpreted agents/customers needs and provided appropriate solutions in a timely manner

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Drove customer escalations to resolution by engaging directly with clients.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Input payment history and other financial data to keep customer accounts up-to-date in system.
• Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
• Upsold customers from shelf to premium brands to help boost sales.

• Consulted with customers to determine best methods to resolve service and billing issues.
• Resolved customer complaints or answered customers' questions.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Evaluated benefits for each caller to determine service needs and address concerns.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Assisted customers per 30 minutes by greeting with upbeat attitude and strong work ethic.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques
• Maximized profits by capitalizing on opportunities to upsell additional merchandise
• Met or exceeded revenue objectives by promoting product saless to customers during service, account and sales follow-up calls
• Executed 100+ outbound calls each week to existing customers, resulting increase in sales
• Resolved escalated customer issues quickly to drive client retention
• Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible