Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Battreal

Mc Gregor,Texas

Summary

Agile and adaptable Assistant manager with stellar sales history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proactive assistant manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Ready to offer exceptional leadership and planning abilities to take on new role in fast-paced setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Murphy standards and market trends. Motivated assistant manager with demonstrated knowledge of Murphy's best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 10 years of experience in field and ready to take on challenging, growth-oriented role with Murphy USA. Proactive assistant manager produces high-quality sales work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced assistant manager with over 10 years of experience in convenience stores. Excellent reputation for resolving problems and improving customer satisfaction. Resourceful assistant manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Customer-focused professional with successful 15-year career in customer service sector. Dynamic successful applying caring, compassion and understanding in busy business environment. Innovative and goal-oriented Management professional committed to growth. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through up-selling! Proficient assistant manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in the Murphy USA core competencies and principles! Results-focused Supervisor offering 10 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Enthusiastic assistant manager with 10 years of experience supervising staff in busy, fast-paced settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Accomplished Assistant Manager with 10 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Cefco
Valley Mills, TX
08.2021 - Current
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Monitored security and handled incidents calmly
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

Assistant Manager

Murphy USA
Bellmead, TX
02.2021 - Current
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Monitored security and handled incidents calmly
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Assistant Manager

Murphy USA
Gatesville, TX
07.2018 - 02.2021
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Monitored security and handled incidents calmly
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Mentored 5-member sales team in applying effective sales techniques and delivering top-notch customer service
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Cashier

Murphy USA
Gatesville, TX
07.2016 - 07.2018
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Answered questions about store policies and concerns to support positive customer experiences
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Assisted customers with special services, account updates and promotional options
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Served needs of more than 1000 customers in busy fueling environment
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Operated cash register to record all transactions accurately and efficiently
  • Worked closely with Store Manager to solve problems and handle customer concerns
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Helped over 1000 guests every day by processing payments, monitoring reward accounts and resolving service concerns
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Assisted customers by answering questions and fulfilling requests
  • Increased sales by offering advice on purchases and promoting additional products
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Educated customers on promotions to enhance sales
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked prices for customers and processed items sold by scanning barcodes
  • Prepared and submitted end-of-shift reports using back office portal
  • Completed manual and machine counts of funds for transactions
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Worked with Store Managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks
  • Reviewed weekly sales ads and monitored price changes.

Assistant Manager

Pruitt's
Gatesville, TX
12.2011 - 04.2014
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Monitored security and handled incidents calmly
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

GED -

Gatesville High School

Emergency Medical Technician - undefined

McLennan Community College

Skills

  • Employee performance evaluations
  • Sales Monitoring
  • Recruiting and interviewing
  • Business Development
  • Employee scheduling
  • Cost Control
  • Sales growth
  • Staff Management
  • Budgeting
  • Business planning
  • Operations management
  • Negotiation
  • Project Management
  • Search Engine Optimization
  • Staff supervision
  • Training
  • Strategic Planning
  • Executive Calendars
  • Statistical Data Gathering

Timeline

Assistant Manager

Cefco
08.2021 - Current

Assistant Manager

Murphy USA
02.2021 - Current

Assistant Manager

Murphy USA
07.2018 - 02.2021

Cashier

Murphy USA
07.2016 - 07.2018

Assistant Manager

Pruitt's
12.2011 - 04.2014

GED -

Gatesville High School

Emergency Medical Technician - undefined

McLennan Community College
Cheryl Battreal