Cheryl Baurle

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Met customer call guidelines for service levels, handle time and productivity.
• Trained staff on operating procedures and company services.

• Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
• Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
• Collaborated with architects and contractors to ensure seamless integration of design elements.
• Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
• Specified appropriate products and materials to meet project objectives and design scheme.
• Participated in furniture selection and documentation of specifications.
• Developed space planning concepts, color palette selections, and textile presentations.
• Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.
• Illustrated visual concepts during client presentations through detailed plans and sketches.
• Determined personalized needs, tastes and design preferences through thorough client consultations.
• Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.
• Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
• Revitalized underperforming spaces by implementing creative interior design strategies.

• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
• Processed payments, entering sales in register for prompt customer service.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
• Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
• Provided pre- and post-service consultations to accurately assess clients' needs.

• Organized events such as weddings or family reunions, creating memorable experiences for guests.
• Enhanced property value by maintaining the bed and breakfast''s historic charm while incorporating modern amenities.
• Evaluated guest feedback to identify areas for improvement, enhancing overall operational efficiency and customer satisfaction.
• Managed financials including budgeting, expense tracking, payroll processing, and tax reporting for optimal profitability.
• Maintained strict adherence to health codes and safety regulations for the well-being of both guests and staff members.
• Continuously updated knowledge of industry trends to maintain a competitive edge within the market.
• Managed daily operations, including reservations, housekeeping, and maintenance, for seamless guest experiences.
• Assisted with development and distribution of marketing materials for facility.

• Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
• Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
• Enhanced guest experiences by efficiently coordinating party logistics and maintaining a keen eye for detail.
• Generated increased revenue through upselling additional services or upgrades when appropriate based on client preferences.
• Achieved positive client feedback by consistently delivering high-quality customer service before, during, and after each event.
• Delegated tasks effectively among team members according to individual strengths, ensuring optimal productivity during the event planning process.
• Oversaw event registration process by collecting and tracking attendee information.
• Developed creative themes for events and created related activities to engage attendees.
• Monitored and controlled event expenditures to meet budgets.
• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
• Created detailed timelines and budgets for events to meet all deadlines.
• Researched and identified new vendors and suppliers to obtain competitive pricing.
• Improved overall event success rates by implementing best practices in party coordination based on continuous learning from past experiences.
• Achieved seamless event transitions by anticipating potential challenges and proactively addressing them in the planning stages.
• Maintained accurate records of all event details, including contracts, invoices, and client communications, to ensure smooth operations and facilitate future reference.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

As a Floater I worked my way through many FOH jobs and would be put where needed as needed. Example: when someone called out of their shift and coverage was needed in that department. Jobs included Front desk clerk, Busser, Server, Bartender, Banquet Manager, Event sales and planning. Pool and Gym attendant and Salon/Spa Worker Even time share sales being a Licensed Realtor.

• Improved client fitness levels by developing personalized workout routines and nutritional plans.
• Reduced injury rates among clients by emphasizing proper form and technique during workouts.
• Increased client motivation and commitment to their fitness goals through consistent support and encouragement.
• Continuously evaluated and adjusted clients'' programs, ensuring ongoing progress and adaptation to changing needs or goals.
• Expanded clientele base through targeted marketing initiatives and strong referrals from satisfied clients.
• Educated clients on proper nutrition habits, assisting them in making healthier choices that supported their fitness goals.
• Encouraged participants to stay motivated and reach fitness goals.
• Utilized effective record-keeping system for tracking customer information.
• Led aerobics, yoga, core strength and kickboxing classes.
• Participated in ongoing professional development workshops to remain current in pedagogical trends and continuously improve teaching effectiveness.

• Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
• Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
• Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.