Cheryl Becker
Hearing Instrument Specialist
Jacksonville,FL
Summary
Dedicated Hearing industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
44
44
years of professional experience
1
1
Certificate
Work History
BC-HIS Owner/President
Better Hearing Center Of Virginia
Fredericksburg, VA
05.1999 - Current
- Managed day-to-day business operations.
- Educated patients about how to properly use, maintain and store devices.
- Fit devices and programmed to patient for their specific needs.
- Tested hearing with complete audiological examinations.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Excellent communication skills, both verbal and written.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new patients.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new patients and increase sales and profit margins.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Answered phone calls and answered questions from potential customers.
- Confirmed appointments, communicated with clients, and updated client data.
- Resolved customer problems and complaints
- Interacted with Manufacturer Reps.
Hearing Instrument Specialist
Custom Hearing Aids
06.1996 - 12.1998
- Educated clients about how to properly use, maintain and store devices.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Used marketing and sales strategies to promote business and increase revenue.
- Tested hearing with complete audiological examinations.
Owner/ Miracle Ear Franchise
American Hearing Aids
03.1983 - 07.1995
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed administrative tasks
Appointment Setter
Littlefields Hearing Aid Center (Beltone)
04.1980 - 08.1980
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
Education
Business
LDS Business College
Salt Lake CitySkills
- Business Understanding
- Hearing Aid Technology Expertise
- Patient Medical Histories
- Sales Understanding
- Presentation Abilities
- Office Management
- Electronic Patient Medical Records
- Audiological Examinations
- Compassionate Care
- Appointment Setting
- Hearing Aid Maintenance
- Hearing Aid Programming
- Hearing Aid Dispensing
- Communication Devices
Certification
State of Virginia License 2101001219
State of Florida License AS5790
NBC-HIS License 5711
IHS 27131
Timeline
BC-HIS Owner/President
Better Hearing Center Of Virginia
05.1999 - Current
Hearing Instrument Specialist
Custom Hearing Aids
06.1996 - 12.1998
Owner/ Miracle Ear Franchise
American Hearing Aids
03.1983 - 07.1995
Appointment Setter
Littlefields Hearing Aid Center (Beltone)
04.1980 - 08.1980
Business
LDS Business College
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