Cheryl Bellina
Customer Service
Tallahassee,FL
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Member Service Representative/ Work From Home
MCNA Dental
08.2022 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Cashier/Cashier/Customer Service Associate Cashier
Marathon Gas Station
06.2019 - 12.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Developed and maintained courteous and effective working relationships.
Housekeeping Inspector/Supervisor
Four Points by Sheraton
04.2017 - 06.2019
- Collaborated with front desk staff to coordinate room assignments, minimizing guest wait times during peak periods.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Improved overall hotel appearance with diligent attention to detail during inspections.
- Conducted routine inspections to check quality and compliance with established specifications.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
Receptionist/Office Assistant
Medical Group North Florida
01.2009 - 10.2015
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
Education
Ged -
Skills
- Insurance Verification
- Account updating
- Remote Office Availability
- Work Prioritization
- Professional telephone demeanor
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Account Management
- Customer Service
- Organizational Skills
- Medical Office Terminology
- Call center experience
Timeline
Member Service Representative/ Work From Home - MCNA Dental
08.2022 - 01.2024
Cashier/Cashier/Customer Service Associate Cashier - Marathon Gas Station
06.2019 - 12.2023
Housekeeping Inspector/Supervisor - Four Points by Sheraton
04.2017 - 06.2019
Receptionist/Office Assistant - Medical Group North Florida
01.2009 - 10.2015
Ocala Institute - Ged,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Work Preference
Work Type
Full TimeWork Location
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