Summary
Skills
Work History
Education
Overview
Generic
Cheryl Benson

Cheryl Benson

Customer Services and Processes
Lincoln,NE

Summary

Detail-oriented professional with expertise in supporting and assisting teams, mentoring, and process improvement. Proven ability to deliver high-quality results and provide exceptional support to customers and teams. Passionate about learning and growing in a dynamic environment.

Skills

  • Exceptional Communication: via phone and email
  • Onboarding Expertise: Phone and Data processes
  • Training and Documentation lead
  • Global team liaison: Collaborated on projects
  • High-Accuracy and deadline adherence mindset
  • Improvements or enhancements oriented
  • Excellent Leader/Mentor/Team Support
  • Boost Growth & Productivity via Appreciations

Work History

In-force Services Data Processor

Jobot Consulting LLC
Lincoln, NE
08.2024 - 01.2025
  • Data Management: Organized group email boxes for efficient processing and maintained accurate databases and spreadsheets.
  • Statistical Analysis: Compiled statistics for managerial use, providing valuable insights.
  • Process Improvement: Actively participated in team meetings, offering suggestions for operational enhancements.
  • Documentation: Contributed to creating clear, concise documentation for consistent business processes.

Analyst/Team Lead/Customer Service Rep.

NTT Data/Dell Insurance Solutions
Lincoln, NE
09.2007 - 06.2020
  • Led teams in phone and processing, mentoring and training for success
  • Resolved customer issues with active listening, empathy, and proactive solutions
  • Maintained standard operating procedures, job aids, and documentation upgrades
  • Coordinated special handling, reporting, and processing deadlines for complex products
  • Communicated effectively with onshore, offshore, and client teams

Customer Service Rep-1 - Data Screening and Review

Maximus Project:(via MMC Staffing)
Lincoln, NE
06.2025 - 10.2025
  • Conducted thorough validations for NE Medicaid providers (license screenings and reviews)
  • Managed provider communications via Outlook and system referrals to the State of NE
  • Utilized Microsoft Teams for team communications, meetings and inquiries
  • Maintained high-quality work, meeting daily goals of approximately 80 cases
  • Demonstrated reliability and attention to detail in a hybrid remote setting (2 days in the office, 3 days WFH)

Administrative Assistant, Dental Lab Tech

Dental Designs /Precision Aesthetics
Lincoln, NE
09.1997 - 09.2007
  • Managed mailroom operations with 100% quality control, meeting time-driven deadlines
  • Coordinated workflow, scheduled tasks, and performed data entry for dental prescriptions and invoicing
  • Utilized multi-line phone system for dental offices, lab techs, and delivery drivers
  • Developed technical skills as a Lab Tech, specializing in porcelain crown glazing and characterization
  • Provided on-site support to dental offices for difficult shade corrections, ensuring high-quality results

Auditor, Team Leader, Asst. Area Manager

RGIS Inventory Specialists
Lincoln, NE
01.1997 - 01.2004
  • Led the day to day operations of a team of employees
  • Responsible for training, development and review of associates
  • Scheduled the staffing and equipment, also communicated with management as needed to provide an accurate accounting of store inventory.

Education

high school diploma -

Loomis Public High School

Overview

29
29
years of professional experience

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Cheryl BensonCustomer Services and Processes