Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Bertha

Livonia,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Vericast
01.2006 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Garden City East High School
Garden City , MI
05.1981

Skills

  • Business Development Understanding
  • Administrative Support
  • Cultural Awareness
  • Complaint resolution
  • Key stakeholder relationship building
  • Creative problem solving
  • Service standard compliance

Timeline

Customer Service Representative

Vericast
01.2006 - 01.2023

High School Diploma -

Garden City East High School

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Cheryl Bertha