Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Blair

Mexico,MO

Summary

Dynamic Patient Access Representative with a proven track record at Boone Hospital Center, excelling in insurance verification and patient registration. Known for delivering empathetic customer service and enhancing patient satisfaction through effective communication and problem-solving skills. Committed to maintaining HIPAA compliance while fostering teamwork and a positive work environment.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Patient Access Representative

Boone Hospital Center
05.2022 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Enhanced patient experience, ensuring welcoming environment from first point of contact.
  • Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Conversions (IP, OBS, AND SDC)
  • Correcting insurance
  • Making sure that have information on all of the inpatients
  • Calling other hospitals for face sheet on inpatients
  • Answering questions from my coworkers and other departments
  • Fixing problems for other departments
  • Trained new staff on filing, phone etiquette and other office duties.

Patient Access Representative

Noble Health Services
12.2007 - 04.2022
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Engaged with patients to provide critical information.
  • Answering questions and helping coworkers
  • Financial assistance
  • Switchboard: answering phone call, questions and forwarding calls to patient rooms and departments.

Education

MEXICO SENIOR HIGH SCHOOL
Mexico, MO

Skills

  • Insurance verification
  • Patient check-in
  • Multitasking and organization
  • Registration and admissions
  • Phone and email etiquette
  • Medical terminology
  • Problem-solving
  • EMR
  • Team collaboration
  • Money handling
  • Eligibility determination
  • Friendly and outgoing
  • Verbal and written communication
  • Policy understanding
  • Patient identity verification
  • Health insurance knowledge
  • Attention to detail
  • Caring and empathetic
  • Calm and effective under pressure
  • Punctual and hardworking
  • Resolving problems
  • Insurance verifying
  • Gathering information from patients
  • Reliability and dedication
  • HIPAA compliance
  • Patient registration
  • Patient education
  • Documenting and recording information
  • Information collection
  • Payment collection
  • Communicating to patients and families
  • Document filing

Timeline

Patient Access Representative

Boone Hospital Center
05.2022 - Current

Patient Access Representative

Noble Health Services
12.2007 - 04.2022

MEXICO SENIOR HIGH SCHOOL

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Cheryl Blair