Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Boardwine

Baltimore,MD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

47
47
years of professional experience

Work History

Customer Service Representative

CFI Truck School
06.1994 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Parent Teacher Organization President

Holabird Middle School
08.2012 - 06.2014
  • Advocated for student needs during budget negotiations with administration, ensuring adequate funding for essential resources and programs.
  • Streamlined processes for event planning and execution, reducing time spent on logistics while increasing overall success rates.
  • Implemented creative marketing tactics to raise awareness about PTO initiatives and increase participation among families.
  • Addressed parent concerns professionally, providing solutions that improved overall satisfaction with the school experience.
  • Raised $8600 for Parent Teacher Student Association (PTSA) fundraiser

Administrative Assistant

Holabird Middle School
08.2008 - 06.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Clerical Work for Special Education department.

Substitute Teacher

Holabird Middle School
08.2008 - 06.2013
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Substitute Teacher

Norwood Elementary
08.1993 - 06.2008
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.

Parent Teacher Organization Vice President

Norwood Elementary
08.1993 - 06.2008
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Collaborated with fellow teachers to develop interdisciplinary lessons, promoting a well-rounded education for all students.

Chair of Volunteer Board

Norwood Elementary
08.1993 - 06.2008
  • Fostered relationships with stakeholders, promoting collaboration and partnership opportunities.
  • Planned and oversaw meetings in accordance with governing documents.
  • Maintained impartiality and objectivity during meetings and decision-making.
  • Represented the organization at public events, advocating for its mission and values in the school.
  • Coordinator for annual Help the Homeless Drive.
  • Raised over $52,000 as Chair for the school's recreational playground.
  • Chair of Annual May-Day Events.
  • Managed conflict resolution among board members, fostering a positive working environment.
  • Developed long-term strategic plans to guide organizational growth and success.
  • Oversaw financial management, ensuring responsible budgeting and resource allocation.

Network Control Engineer

National Security Agency, NSA
06.1977 - 10.1987
  • Maintained up-to-date knowledge of industry best practices, staying informed about emerging technologies relevant to the role of a Network Control Engineer.
  • Led capacity planning initiatives, anticipating future growth needs based on historical trends and projected business objectives.
  • Developed custom scripts for specialized tasks to streamline routine maintenance procedures within the organization''s network infrastructure.
  • Participated in disaster recovery exercises, ensuring preparedness for potential crises affecting critical systems or data centers.
  • Implemented strategic backup solutions, ensuring data integrity in case of hardware failures or other unforeseen events.
  • Traveled overseas to multiple countries for national security.
  • Responsible for updating, maintaining, and implementing phase V and VI Network Configuration Training Manuals and Training Sessions.

Education

Bachelor of Science - Nursing

Stevenson University
Stevenson, MD
05.2016

Associate of Arts - General Studies

The Community College of Baltimore County
Dundalk
05.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Conflict Resolution
  • Money handling abilities
  • Payment Processing

Timeline

Parent Teacher Organization President

Holabird Middle School
08.2012 - 06.2014

Administrative Assistant

Holabird Middle School
08.2008 - 06.2013

Substitute Teacher

Holabird Middle School
08.2008 - 06.2013

Customer Service Representative

CFI Truck School
06.1994 - Current

Substitute Teacher

Norwood Elementary
08.1993 - 06.2008

Parent Teacher Organization Vice President

Norwood Elementary
08.1993 - 06.2008

Chair of Volunteer Board

Norwood Elementary
08.1993 - 06.2008

Network Control Engineer

National Security Agency, NSA
06.1977 - 10.1987

Bachelor of Science - Nursing

Stevenson University

Associate of Arts - General Studies

The Community College of Baltimore County

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Cheryl Boardwine