Cheryl Bohannon
Dayton,TX
Summary
Highly-skilled professional with 16 years of experience in successfully managing customer and vendor relationships and optimizing the procurement process. Seeking a challenging position in vendor management to apply expertise in vendor sourcing, contract negotiation, and relationship managing to drive business success. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Competent in contract preparation, team management and annual reviews.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
Gulf Coast Filters & Supply, Inc.
Baytown, TX
05.2008 - 11.2023
- Identified customer needs by asking questions and advising on best solutions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Followed up on pending orders and inquiries in a timely manner.
- Delivered superior customer support to improve account retention rate.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Assisted in resolving customer complaints in a prompt manner.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Maintained detailed account records and contact logs to facilitate sales process.
- Established relationships with key decision makers at target companies.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Provided customers with product information, pricing and availability.
- Contributed ideas for improving internal processes related to sales operations.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Consulted with customers to aid selection and purchase of products that met needs.
Education
Associate of Applied Science - Paralegal Studies
Lee College
Baytown05-1991
Skills
- Attention to Detail
- Contract Management
- Account Acquisition
- Persuasive Negotiator
- Relationship Building and Management
- Database Management
- Order Management
- Project Coordination
- Order Placement
- Project Support
- Vendor Negotiations
- Vendor Relationships
- Analytical Thinking
- Logistics Coordination
References
References available upon request.
Timeline
Inside Sales Representative
Gulf Coast Filters & Supply, Inc.
05.2008 - 11.2023
Associate of Applied Science - Paralegal Studies
Lee College
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