Cheryl Bolden
New-york-city,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Billing Customer Service Representative
National Grid Usa Service Company
Brooklyn, NY
11.2016 - Current
- Provided detailed information to customers about their accounts, including payment history and current balance due. Collection agreements, DPA'S, Gas leaks service orders.
- Assisted customers with setting up new services or making changes to existing services.
- Shop Steward for Local 101 Union in the LI contact center, negotiated, facilitator and mediator disciplinary steps with management.
- Mentored and developed new hires for the LI and NYC contact center.
- Handled supervisor escalations calls for the LI and NYC contact center.
- Assisted the PSC with the Nese rate cases, following up with new gas connections.
- Assisted the outbound team with the change meter program for Mass Gas.
- Achieved and constantly exceeded company monthly goals.
Customer Service Cashier
IKEA
Brooklyn, NY
09.2015 - 06.2017
- Operated cash registers to process payments for goods and services.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Helped customers enroll in the loyalty program at IKEA.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Bank Teller
HSBC Bank
Williamsburg, NY
03.2015 - 11.2015
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Collections Account Representative
Capital One Financial Corporation
Chesapeake, VA
06.2010 - 02.2015
- Researched, reviewed, and updated account information in the collections system.
- Processed payments received from customers and reconciled accounts accordingly.
- Assisted customers with inquiries regarding their accounts or billing statements.
- Reviewed customer accounts for potential write-offs and recommended appropriate action.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
Education
High School Diploma -
Forsythe Satellite Academy
New York, NYSkills
- Invoice Processing
- Payment Processing
- Sales Support
- De-Escalation Techniques
- Account Management
- Self Motivation
- Excellent Communication
Timeline
Billing Customer Service Representative
National Grid Usa Service Company
11.2016 - Current
Customer Service Cashier
IKEA
09.2015 - 06.2017
Bank Teller
HSBC Bank
03.2015 - 11.2015
Collections Account Representative
Capital One Financial Corporation
06.2010 - 02.2015
High School Diploma -
Forsythe Satellite Academy
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