Dynamic Housekeeping Manager with a proven track record at Aloft Hotel, enhancing guest satisfaction through effective training and mentoring. Skilled in inventory monitoring and preventive maintenance, I successfully led the team to elevate cleanliness standards, achieving a turnaround from the red to clear within a year. Committed to excellence in customer service and operational efficiency.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced with managing housekeeping teams in hospitality setting, ensuring optimal cleanliness and guest satisfaction. Utilizes effective training programs and quality checks to maintain high standards. Track record of enhancing operational efficiency and team collaboration.
I 'inspected rooms of the hotel after the housekeeper's finshed cleaning rooms to make sure they were ready for guest to rent. Did closing at end of the day for the Manager, also helped with laundry and anything else that was asked of me. I have watched the front desk assisted guest with getting to there rooms helped with the kitchen if needed help. Greeting guest as they came into the hotel, answered phones.
Completed all Training for Human Trafficking, Osha, and all other company training that was required.