Over 15 years of experience in patient advocacy and document management, demonstrating strong communication and leadership skills. Focused on improving patient care processes and compliance standards.
Overview
23
23
years of professional experience
Work History
Patient Advocate and Document Manager
Weighwise Bariatric Program
Edmond
04.2008 - Current
Managed document organization for patient files and program protocols.
Collaborated with clinical staff to ensure accurate record-keeping practices.
Reviewed documents for compliance with healthcare regulations and standards.
Coordinated with IT to troubleshoot issues in document management software.
Organized and maintained an electronic filing system for all documents, including contracts, reports, drawings, and other related materials.
Adhered to strict confidentiality protocols when handling sensitive information.
Promptly responded to requests for information while maintaining security.
Guided patients through the bariatric program processes and requirements.
Educated patients on pre-operative and post-operative care protocols.
Assisted in scheduling appointments and managing patient follow-ups effectively.
Director of Hospital Admissions
Community Hospital
Oklahoma City
08.2006 - 02.2008
Supported administrative tasks for the admissions department's daily operations.
Recruited, trained, supervised, evaluated, and mentored staff members.
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Identified opportunities for improvement in operational performance metrics.
Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Manager Department of Plastic Surgery
OU Medical Health Science Center
Oklahoma City
02.2005 - 08.2005
Managed staff schedules and resource allocation for efficient operations.
Directed the operations of the Plastic Surgery Department and clinic, ensuring seamless coordination and efficiency.
Supervised the Plastic Surgery Department and clinic staff, fostering a collaborative and productive work environment.
Assistant Manager of Admitting
OU Medical and Trauma Center
Oklahoma City
02.2003 - 02.2005
Managed patient admissions and ensured accurate data entry in electronic systems.
Coordinated with healthcare staff to facilitate patient check-in processes.
Assisted patients with required paperwork and answered inquiries effectively.
Trained new team members on admission protocols and procedures.
Communicated efficiently with various departments to streamline the admissions process.
Resolved patient issues and concerns promptly during the admission process.
Oversaw daily operations and core responsibilities to streamline patient admissions.