Cheryl Boster
Graham,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Revenue Cycle Management
Medical Billing Service, Inc.
2018.11 - Current
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Monitored and guided revenue cycle operations.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Completed financial reporting and analysis for billing revenue cycle.
- Complied with established internal controls and policies.
- In charge of locating missing funds from insurance providers. by researching other sites and or calling insurances to have funds re-issued.
- responsible for maintain and keeping refunds owed to patient and insurances current daily, after confirming truly needed.
- Available for AR team and corporate office for any questions that clarified.
Manager
Godfather's
2017.01 - 2018.01
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Team Lead Outbound and Inbound Calls
TriWest Healthcare Alliance
2014.01 - 2017.01
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Adjusted equipment to meet different productivity levels.
- Audited team performance and compliance with phone and notes standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
Billing Clerk
Medical Billing Service
2009.09 - 2014.01
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Maintained detailed records of customer payments and billing adjustments.
- Interacted with customers to resolve billing disputes and respond to inquiries.
A/R Posting
Medical Diagnostic Laboratories
2009.03 - 2009.08
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Team Lead Posting and Credits
Medical Billing Service
1998.12 - 2009.02
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adjusted equipment to meet different productivity levels.
- Directed and supervised team of 15 engaged in Posting and credits development.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Education
Associate's in Medical Billing and Coding - Medical Billing And Coding
Allen School of Medical Sciences
01.2014
Skills
- Data Entry
- Great at Multitasking
- Teamwork Skills
- Self-Motivated
- Leadership
- Posting
- Call Center Experience
- Dedicated
- Responsible
- Reliable
- Positive Attitude
- Goal Oriented
- Result oriented
- Quick Learner
- Adaptable
- Very Organized
- Collaboration Skills
- Problem Solver
- Time Management
- Critical Thinking
- Trainable
- Team Player
- Excel
- Refunds
on my down time I currently crochet and make handmade crafts
Make blankets, hats or anything that I find I like to make. Make wall hangings for the holidays. Christmas ornaments, cup cozies, pumpkins, snowmen etc.
Timeline
Revenue Cycle Management
Medical Billing Service, Inc.
2018.11 - Current
Manager
Godfather's
2017.01 - 2018.01
Team Lead Outbound and Inbound Calls
TriWest Healthcare Alliance
2014.01 - 2017.01
Billing Clerk
Medical Billing Service
2009.09 - 2014.01
A/R Posting
Medical Diagnostic Laboratories
2009.03 - 2009.08
Team Lead Posting and Credits
Medical Billing Service
1998.12 - 2009.02
Associate's in Medical Billing and Coding - Medical Billing And Coding
Allen School of Medical Sciences
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