Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Bowden

Douglasville,GA

Summary

With a strong attention to detail and a keen ability to learn and adapt quickly in a professional environment, this candidate brings a solid foundation in basic accounting principles and skills in data entry and accuracy. They are ready to utilize and further develop their organizational and analytical skills in the desired position, leveraging their expertise to contribute effectively to the team. As an efficient billing professional with 22 years of experience, they are productive and diligent, with a passion for resolving discrepancies through attention to detail and creative problem-solving. They are also passionate about perpetuating company values through their impeccable work ethic and drive.

Overview

26
26
years of professional experience

Work History

Billing Coordinator

Smile 23 of GA, PC
04.1999 - Current
  • Company Overview: Cheryl Bowden is a dedicated Billing Coordinator with over 22+ years of experience in billing and customer relations
  • She possesses a strong work ethic, superior customer service, excellent communication skills and pays close attention to detail
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
  • Invoicing, payment collection and customer relations
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Process payments using Clover online payment system and scan checks into bank portal
  • Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
  • Monitor customer accounts to ensure timely payments received from customers and insurance companies
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Identify any billing discrepancies or disputes and resolve in a timely manner
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
  • Maintain customer records and billing information in a secure and organized manner
  • Entered details into accounts and tracked payments.
  • Prepare financial reports and statements
  • Optimized billing processes by implementing efficient invoicing and payment tracking systems.
  • Create monthly billing invoices for customers and check for accuracy
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Develop and maintain relationships with customers to ensure customer satisfaction
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Process accounts payable to make sure vendors are paid in a timely manner
  • Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
  • Ability to work with minimal supervision and take initiative to troubleshoot any issues
  • Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
  • Cheryl Bowden is a dedicated Billing Coordinator with over 22+ years of experience in dental billing and customer relations
  • Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
  • She possesses a strong work ethic, superior customer service, excellent communication skills and pays close attention to detail
  • Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
  • Referred past due payments to collections department.
  • Organized accounts for financial audits and supported audit process.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Utilized various software programs to process customer payments.
  • Handled account payments and provided information regarding outstanding balances.
  • Audited and corrected billing and posting documents for accuracy.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Maintained accurate records of customer payments.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Reconciled accounts receivable to general ledger.
  • Collaborated with customers to resolve disputes.
  • Processed vendor and supplier payments on weekly basis.
  • Monitored outstanding invoices and performed collections duties.

Education

High School Diploma -

Redan High School
Stone Mountain, GA
05.1991

Skills

  • Deadline oriented and problem-solving
  • Accuracy and precision
  • Customer service
  • Vendor invoice processing
  • General accounting
  • 10-key data entry
  • Bank statement reconciliation
  • Record keeping and account reconciliation
  • Payment posting experience
  • Multitasking and organization
  • Verbal and written communication
  • Financial reporting
  • Invoicing proficiency
  • Accounting support
  • A/P and A/R expertise

Timeline

Billing Coordinator

Smile 23 of GA, PC
04.1999 - Current

High School Diploma -

Redan High School

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Cheryl Bowden