Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Bowler

Chester,VA

Summary

Seasoned Senior Relationship Banker known for productive and efficient task completion. Specialize in customer relationship management, financial advising, and risk assessment. Excel at communication, problem-solving, and adaptability to meet client needs and achieve banking goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Relationship Banker

Truist Bank
Richmond, VA
03.2015 - 07.2022
  • Developed and implemented strategies to increase and retain customer base, grow deposits and cross-sell products and services.
  • Assisted clients with loan applications to determine creditworthiness of prospective customers.
  • Provided advice on financial services, making the appropriate refers to our investment and insurance advisers, to existing customers.

Branch Manger

SunTrust Bank
Richmond, VA
01.2011 - 03.2015
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.

Assistant Manager

SunTrust Bank
Richmond, VA
02.2001 - 01.2011
  • Assisted in the development of operational strategies to ensure efficient and productive operations with the tellers.
  • Provided guidance and support team members on daily tasks, operations, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Utility Banker

Crestar Bank
Richmond, VA
07.1998 - 02.2001
  • Provided excellent customer service to bank clients, answering inquiries and resolving complaints.
  • Trained and onboarded new tellers with procedures, products and services, and compliance.
  • Advised customers on various banking products and services such as loans, investments, and credit cards.

Bank Teller

Chevy Chase Bank
Manassas, VA
04.1996 - 07.1998
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

Education

High School Diploma -

Warwick Christian School
Richmond, VA
05-1985

Skills

  • Loan Origination
  • Portfolio Management
  • Wealth Management
  • Cash Flow analysis
  • Risk Assessment
  • Account closings

Certification

  • Life and Health Insurance License

Timeline

Senior Relationship Banker

Truist Bank
03.2015 - 07.2022

Branch Manger

SunTrust Bank
01.2011 - 03.2015

Assistant Manager

SunTrust Bank
02.2001 - 01.2011

Utility Banker

Crestar Bank
07.1998 - 02.2001

Bank Teller

Chevy Chase Bank
04.1996 - 07.1998

High School Diploma -

Warwick Christian School

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Cheryl Bowler