Cheryl Brojanac
Athelstane,United States
Summary
A motivated detail oriented individual looking for a position with a company with 10+ years of strong customer service and collections in addition to meeting the needs of customers expectations in a professional and caring manner.
Overview
23
23
years of professional experience
1
1
Certification
Work History
School Bus Driver
Lamers Bus Lines
10.2022 - Current
- Drive bus along assigned route, picking up 70+ students.
- Assist in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Supervised students during loading, unloading and on bus.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Enforced bus rules and kept expectations posted.
- Drove bus previous to this for 3 yrs.( 2011-2014)
Bartender/Server
Nimrod Inn Fine Dining & Spirits
09.2004 - 10.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked throughout the years for Nimrods whether it was full or part time.
Patient Accounts Specialist
Northern Health Centers
10.2015 - 10.2016
- Handled 80+ inbound calls daily.
- Located customers with overdue accounts and solicited payment compliant with fair debt collection practices.
- Researched billing errors and discrepancies to initiate corrective action
- Worked with customers to create debt repayment plan based on current financial condition.
- Contacted patients after insurance was calculated to obtain payments.
- Monitored 100's of customer accounts daily for payment delinquency and initiated collection efforts
- Posted payments and processed refunds.
- Responded to customer inquiries and provided detailed account information.
Phlebotomist/Accessioner
Bay Area Hospital
05.2011 - 10.2013
- Researched and recorded missing insurance and physician information.
- Entered patient data into Epic, Meditech, Active Dash database systems.
- Entered Admission, insurance and requisition data in system.
- corrected billing rejections caused by data errors, updated insurance information and electronically filed
- Participated in lab meetings and project presentations.
- Troubleshot and resolved equipment and process issues.
- Followed safety protocols
- when receiving, handling and storing specimens.
- Staged specimens in provided testing areas.
- Prepared samples for analysis by performing complex sample preparation task.
- worked for Bay Area through 2 different dates, (1-2011 & 2012-2013)
Patient Relations Specialist
Medical Associates Health Center
04.2000 - 04.2004
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed payments and applied to customer balances.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored 100s of customer accounts daily for payment delinquency and initiated collection efforts.
- Researched accounts and completed due diligence to resolve collection problems.
- Extensively cross-trained to perform credit, debit, CPT, ICD-9 coding rejections, answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Helped address client complaints through timely corrective actions and appropriate referrals and assist in overall patient satisfaction.
- Verified patient insurance eligibility and entered patient information into system.
- Resolved customer complaints using established follow-up procedures
Education
Certfication - Medical Assistant
The Stratford School
Minnepolis, MN1984
Skills
- Account Reconciliation
- Call center experience
- Collections
- Accurate payment posting
- Codes reviewing
- Aging reports analysis
- Cash application
- Goals and performance
Certification
- Certified Medical Assistant
- Training - Class CDL license with P&S endorsements
breeder of Standard Poodles and Labradoodles, outdoor activities, gardening
I love animals and have dedicated a good portion of my life to breeding healthy, well adjusted & happy puppies. This has been my passion for many years.
I love to get my hands dirty working outside with flowers and plants and beautifying my home and love the outdoors. Spring, summer & fall are my favorite times of the year and spend most of my time outside.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
School Bus Driver
Lamers Bus Lines
10.2022 - Current
Patient Accounts Specialist
Northern Health Centers
10.2015 - 10.2016
Phlebotomist/Accessioner
Bay Area Hospital
05.2011 - 10.2013
Bartender/Server
Nimrod Inn Fine Dining & Spirits
09.2004 - 10.2021
Patient Relations Specialist
Medical Associates Health Center
04.2000 - 04.2004
Certfication - Medical Assistant
The Stratford School
Similar Profiles
Sharise SuttonSharise Sutton
School Bus Driver at Lamers Bus LinesSchool Bus Driver at Lamers Bus Lines
Hiram R. DiazHiram R. Diaz
School Bus Driver at Lamers Bus LinesSchool Bus Driver at Lamers Bus Lines
Joan BeemJoan Beem
School Bus Driver at Lamers Bus LinesSchool Bus Driver at Lamers Bus Lines
Jonnah FeltonJonnah Felton
School Bus Driver at Lamers Bus LinesSchool Bus Driver at Lamers Bus Lines
Stephanie CobbStephanie Cobb
RN Floor Nurse at Iron River Care CenterRN Floor Nurse at Iron River Care Center