Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cheryl Brown

Newark,NJ

Summary

Seasoned Customer Associate with 7 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
years of professional experience

Work History

Atlantic Health System

Customer Service Associate
04.2018 - Current

Job overview

  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Updated account information to maintain customer records.

New Jersey Turnpike Authority
Union , Newjersey

Toll Collector
08.2016 - 02.2023

Job overview

  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Learned duties for various positions and provided backup at key times.
  • Classified all vehicles passing through toll lanes in accordance with procedural requirements.
  • Communicated in English and [Language] to assist motorists and respond to inquiries concerning tolls, directions and routes.
  • Monitored toll lane activity and generated operational reports.

Education

Essex County College
Newark, NJ

Associate of Science from Liberal Arts And General Studies
05.2014

University Overview

Skills

  • Amazon Alexa
  • Presenting Solutions
  • Gift Wrapping Boxes
  • Account Management
  • Inbound and Outbound Calling
  • Customer Service and Assistance

Timeline

Customer Service Associate
Atlantic Health System
04.2018 - Current
Toll Collector
New Jersey Turnpike Authority
08.2016 - 02.2023
Essex County College
Associate of Science from Liberal Arts And General Studies
Cheryl Brown