Summary
Overview
Work History
Education
Skills
Groups And Affiliates
Positions In Group
Key Strengths And Knowledge
Awards
Projects
Timeline
Generic

Cheryl Brown

Detroit,MI

Summary

Efficient and precise with commitment to finishing jobs accurately and quickly. Expert in streamlining data entry procedures and implementing processes for effective data management. Skilled at entering and organizing mass amounts of data, office modernization and data organization for enhanced productivity.

Overview

14
14
years of professional experience

Work History

Provider Data Technician

Dearborn National
04.2022 - Current
  • Identify and process changes for the entire Dentemax Network
  • Identify areas for process improvement regarding changes and data entry
  • The ability to make quick decisions regarding conflicts with network data
  • Involved with the development and transitioning to the Inetwork platform
  • Involved with the development of process for the salesforce platform
  • Handles inbound/outbound mail and package delivery
  • Collected missing information for applications and changes
  • Collaborated with the customer service and directory validation departments regarding processing of changes and terminations
  • 98% accuracy rate for processed work
  • Return calls to offices for escalated issues to provide resolution
  • Escalations and resolutions specialist for external clientele
  • Performs UAT testing for the department
  • Training coordinator for process changes
  • Knowledgeable on business rules for the network operations department
  • Responsible for the creation and efficiency of the spreadsheet for disconnect letters
  • Researcher for audit paperwork
  • Essential employee during the height of the Covid pandemic.

Contract Verification Specialist

Dearborn National
10.2009 - 03.2022
  • Identify and process changes for the entire Dentemax Network
  • Identify areas for process improvement regarding changes and data entry
  • The ability to make quick decisions regarding conflicts with network data
  • Involved with the development and transitioning to the Inetwork platform
  • Involved with the development of process for the salesforce platform
  • Handles inbound/outbound mail and package delivery
  • Collected missing information for applications and changes
  • Collaborated with the customer service and directory validation departments regarding processing of changes and terminations
  • 98% accuracy rate for processed work
  • Return calls to offices for escalated issues to provide resolution
  • Escalations and resolutions specialist for external clientele
  • Performs UAT testing for the department
  • Training coordinator for process changes
  • Knowledgeable on business rules for the network operations department
  • Responsible for the creation and efficiency of the spreadsheet for disconnect letters
  • Researcher for audit paperwork
  • Essential employee during the height of the Covid pandemic.

Education

Associate Degree in Accounting -

Baker College
05.2008

Skills

  • Database Management
  • Project Management
  • Critical Thinking
  • Problem Solving

Groups And Affiliates

Amicae Auxiliary - Zeta Phi Beta Sorority, Incorporated, 04/01/17 to present. The Zeta Amicae is a group of women organized as an auxiliary under the guidelines of Zeta Phi Beta Sorority, Incorporated. The purpose of Zeta Amicae is to lend assistance to the sorority by providing positive, proactive, and far-reaching community service, both nationally and internationally.

Positions In Group

  • Amicae Auxiliary - Zeta Phi Beta Sorority, Incorporated, Corresponding Secretary, 08/01/22 to present. In this position, I send out all of the auxiliary’s informational documents in regards to meetings, fundraisers, and promotions.
  • Amicae Auxiliary - Zeta Phi Beta Sorority, Incorporated, Financial Secretary, 08/01/22 to present. This position requires me to keep track of all payments made to the auxiliary via various payment methods.

Key Strengths And Knowledge

  • Customer Service Support
  • Process Improvement
  • Training Coordinator for Network and Process Changes
  • SME Inetwork
  • Department Process
  • Liaison for UPS
  • SME for Change Process
  • SME DMX Portal
  • Business Rules

Awards

Dentemax- Achievement Award 2014

Projects

Project Phoenix, 08/01/23 to present. I have been active in meetings regarding how the process will be reintroduced and how we will combine data from multiple networks. I have most recently been involved with the UAT testing for this project. Salesforce, 03/01/23 to present, I have been involved in this ongoing project to transfer our network to a new platform. I offer knowledge on the elements that are required to process applications. I provide feedback on the process flow as well as offer information concerning current processes that may need to be integrated into this new system. I will soon be a part of the upcoming change platform portion of the project as well.

Timeline

Provider Data Technician

Dearborn National
04.2022 - Current

Contract Verification Specialist

Dearborn National
10.2009 - 03.2022

Associate Degree in Accounting -

Baker College
Cheryl Brown