Cheryl Buhl
Mounds View,MN
Summary
A dynamic leader with a proven track record at Sunrise Of Roseville, I excel in streamlining operations and enhancing customer satisfaction. Skilled in office management and interpersonal communication, I successfully negotiated vendor contracts and led team development, significantly improving organizational efficiency.
Overview
17
17
years of professional experience
Work History
Business Office Coordinator
Sunrise Of Roseville
10.2022 - Current
- Developed correspondence letters, memos, and emails.
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Improved interdepartmental communication by establishing clear lines of contact and collaboration protocols.
- Facilitated the onboarding process for new employees by organizing orientation sessions and providing necessary resources.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
- Updated reports, managed accounts, and generated reports for company database.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 75 employees.
Staff Coodinator
Lynblomsten
09.2021 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Resident Services Coordinator
Cherrywood Pointe of Roseville
05.2018 - 09.2021
- Developed strong relationships with community partners to enhance available resources for residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Led regular staff meetings to ensure clear communication of goals, responsibilities, and updates within the team.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Provided compassionate support during times of crisis or personal difficulty for individual residents as needed.
Staffing
Presbyterian Homes & Services
07.2007 - 05.2018
- Collaborated with department heads to identify staffing needs and strategize recruitment efforts.
- Organized box office schedules including staffing assignments while optimizing workflow efficiency.
- Collaborated with department managers to identify staffing needs and strategize talent acquisition efforts.
- Partnered with hiring managers to identify workforce needs and develop customized staffing solutions.
- Anticipated staffing needs, talent plan and recruitment.
- Monitored overtime and addressed staffing and scheduling issues with department leaders.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw daily production schedules, adjusting staffing levels as needed to meet customer demand.
- Created staffing schedules and managed paid leave to maximize coverage for branch.
- Optimized staffing levels, scheduling shifts to maximize coverage during peak business hours.
Education
High School Diploma -
Saint Paul Central
Saint Paul, MN06-1985
Skills
- Customer service
- Office administration
- Office management
- Schedule coordination
- Staff training and development
- Employee onboarding
- Payroll processing
- Inventory control
- Payroll and budgeting
- Vendor engagement
- Problem-solving
- Time management
- Multitasking Abilities
- Multitasking and organization
- Attention to detail
- Multitasking
- Problem-solving abilities
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Phone and email etiquette
- Self motivation
- Coaching and mentoring
- Interpersonal skills
- Conflict resolution
- Recruitment and hiring
- Staff management
Timeline
Business Office Coordinator
Sunrise Of Roseville
10.2022 - Current
Staff Coodinator
Lynblomsten
09.2021 - 09.2022
Resident Services Coordinator
Cherrywood Pointe of Roseville
05.2018 - 09.2021
Staffing
Presbyterian Homes & Services
07.2007 - 05.2018
High School Diploma -
Saint Paul Central
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