Cheryl Burgoyne
San Francisco,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Polished, hard worker willing to go extra mile to complete tasks. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Paraprofessional
360 degree customer inc
Redwood City, California
02.2023 - Current
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Helped implement behavior management strategies for individual students.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Collaborated with special education staff to develop Individualized Education Plans.
- Planned and led activities to develop students' physical, emotional and social growth.
- Applied positive reinforcement to redirect negative behaviors.
- Graded assignments and tests and documented results into filing systems.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Offered students personalized educational, behavioral and emotional support.
- Prepared classroom materials and educational resources for daily lessons.
Personal Care Assistant
DABS, inc
Burlingame, California
02.2017 - 02.2023
- Educated family members about proper techniques for caring for the client at home.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Accompanied clients to medical appointments and provided transportation services when necessary.
Private Housekeeper
Bradshaw & Associates
San Francisco, California
10.2015 - 02.2017
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Maintained accurate records of client information, including contact details, payment information, pet profiles, and medical history.
- Attracted new clients through referrals and word-of-mouth marketing.
- Managed daily cleaning routines in private residences to ensure a pristine environment.
- Coordinated laundry services, including washing, folding, and maintaining garments.
- Implemented effective time management strategies to complete tasks promptly each day.
- Received deliveries from vendors such as dry cleaners or grocery stores and placed them away neatly in designated areas.
Customer Service Representative/Office Manager
Nationwide Security Solutions Inc.
Arlington, TX
10.2012 - 10.2015
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Led on- and off-site customer support teams across multiple time zones.
- Surpassed sales goals through implementation of successful marketing strategies.
- Collected deposits or payments and arranged for billing.
- Took special orders in person and over telephone, generating additional revenue every month.
- Promoted available products and services to customers during service, account management and order calls.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted in recruiting, onboarding and training new employees.
- Processed payroll accurately ensuring all employees were paid on time.
- Created spreadsheets in Excel to track data such as vacation requests, sick days, inventory.
In Home Support Services
San Mateo County
Daly City, California
05.2020 - 07.2022
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Developed and maintained strong relationships with clients and their families.
- Administered medications according to prescribed schedules and guidelines.
- Prepared nutritious meals tailored to individual dietary requirements and preferences.
- Documented client progress and care provided in detailed records regularly.
- Provided companionship and emotional support to enhance client well-being.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Administered medications in accordance with physician instructions.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
Education
Certification - Special Education Needs
International Open Academy
San Francisco, CA02-2024
Autism Awareness - Behavioral Sciences
International Open Academy
San Francisco05-2023
CPR/First Aid/AED -
National CPR Foundation
San Francisco, CA01-2023
GED -
Utah Valley University
Orem, UT05-2006
Skills
- Record keeping
- Attention to Detail
- Confidentiality
- Compassionate Care
- Organization
- Customer Service
- Behavior management strategies
- Administrative support
- Verbal and written communication
- Adaptability and flexibility
Timeline
Paraprofessional
360 degree customer inc
02.2023 - Current
In Home Support Services
San Mateo County
05.2020 - 07.2022
Personal Care Assistant
DABS, inc
02.2017 - 02.2023
Private Housekeeper
Bradshaw & Associates
10.2015 - 02.2017
Customer Service Representative/Office Manager
Nationwide Security Solutions Inc.
10.2012 - 10.2015
Certification - Special Education Needs
International Open Academy
Autism Awareness - Behavioral Sciences
International Open Academy
CPR/First Aid/AED -
National CPR Foundation
GED -
Utah Valley University