Maintained records management system to process personnel information and produce reports.
Coordinated with outside agencies such as doctors, hospitals, and pharmacies regarding resident care.
Developed marketing strategies to increase occupancy at the facility.
Established policies and procedures related to the daily operations of the assisted living facility.
Developed and implemented policies and procedures to ensure compliance with state regulations.
Organized social activities for residents including trips, events, and games within the facility or outside locations.
Scheduled staff shifts on a weekly basis to ensure adequate coverage for residents' needs.
Participated in quality improvement initiatives designed to enhance customer service standards within the organization.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Created budgets for staffing, supplies, and other operational costs.
Responded promptly to inquiries from potential clients interested in services offered by the facility.
Investigated complaints from residents or family members in a timely manner while working towards resolving any issues quickly and efficiently.
Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Maintained awareness of government regulations, health insurance changes and financing options.
Directed, supervised and evaluated medical, clerical or maintenance personnel.
Supervised a team of nurses, CNAs, housekeeping staff, dietary personnel, and administrative personnel, providing guidance when needed while also evaluating their job performance regularly.
Maintained records of medical treatment provided to residents in accordance with HIPAA guidelines.
Licensed Practical Nurse
Countryside Assisted Living
Pratts, VA
04.1992 - Current
Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Instructed patients on proper use of equipment such as wheelchairs or walkers.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Interviewed patients to obtain medical history.
Observed strict confidentiality and safeguarded all patient-related information.
Performed triage to maximum team productivity and effectiveness.
Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
Managed emergency situations promptly according to established protocols.
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
Assisted with admissions and discharges of patients from hospital units or long-term care facilities.
Provided emotional support to patients and their families during challenging times.
Assistant Living Facility Administrator
Countryside Assisted Living
Pratts, VA
02.1994 - 02.2009
Assisted with budgeting activities for the facility, including forecasting expenses, tracking revenue streams and monitoring costs associated with running the facility.
Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
Oversaw vendor-provided building, janitorial, pest control and landscaping services.
Monitored employee attendance records in order to determine if there is excessive absenteeism or tardiness that needs addressing.
Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
Directed maintenance and operations of facility systems to minimize service interruptions.
Called in equipment repair services and maintained office supplies by ordering new inventory.
Participated in architectural and engineering planning and design.
Developed and oversaw budgets for facilities, working within cost restraints.
Assisted with onboarding new employees by providing training materials and resources.
Tracked inventory of cleaning products and materials to maintain optimum supply levels.
Created and implemented policies and procedures for staff members to follow in order to maintain a safe working environment.
Managed implementation and operation of building preventive maintenance program.
Coordinated and managed facility operations, including maintenance of building systems, equipment and supplies.
Geriatric Nursing Assistant
Countryside Assisted Living
Pratts, VA
05.1985 - 04.1992
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Answered patient call signals and signal lights to determine patients' needs.
Promptly reported any changes in patient condition or behavior observed during shift hours.
Administered medications and educated patients and families on correct at-home administration.
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Ensured compliance with all applicable laws, regulations and policies governing elder care services.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Assisted with activities of daily living such as feeding, toileting and ambulation.
Managed residents' activities of daily living.
Facilitated recreational activities designed specifically for the elderly population such as bingo, arts and crafts and board games.
Assisted patients with transportation and mobility needs such as moving between wheelchairs and beds.
Turned and repositioned bedridden patients to prevent bedsores.
Supplied, collected and emptied patient bedpans on frequent basis.