Cheryl Caffey

Medical Scheduler

University Health Lakewood

10.2003 - Current

Answered phone calls and messages for numerous-physician multi medical facility, scheduling appointments, and handling patient inquiries.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Coordinated with other departments to facilitate seamless operation and excellent patient care.
Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Followed up with patients to reschedule missed appointments.
Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Maintained accurate patient records for proper tracking of patient history and treatment.
Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Placed new supply orders, managed inventory and restocked clerical spaces.
Performed various administrative tasks by filing, copying and faxing documents.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Prepared and processed patient referrals and transfer requests.
Organized and maintained patient chart filing system to promote quick data finding for staff.