Cheryl Calvin

• Assisted physical therapists in providing quality care to patients, ensuring timely and
  comfortable treatment sessions.
• Maintained a clean and organized clinic space to improve operational efficiency.
• Prepared patients for treatment by setting up modalities such as paraffin baths, hot packs, and
  cryotherapy.
• Supported patients through exercises and provided clear, compassionate instructions to enhance
  comfort and understanding.

• Assisted clients with selecting health insurance plans by providing clear explanations of policy
options, coverage, and benefits.
• Analyzed existing policies and recommended adjustments to meet changing client needs.
• Processed applications, resolved coverage issues, and assisted policyholders with claims
inquiries, ensuring excellent customer service in a remote environment.
• Managed high call volumes while maintaining exceptional attention to detail and
professionalism.

Physical Therapy Assistant Aide & Front Office Coordinator

• Provided front office support, including scheduling appointments, answering calls, and
assisting with insurance paperwork.
• Assisted physical therapists by instructing patients in basic exercises and therapeutic routines.
• Ensured treatment areas were clean and properly prepared for patient care.
• Maintained accurate patient records and coordinated with insurance providers to ensure seamless billing processes.