Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Cheryl Carrasquilla

Neptune City,NJ

Summary

Dynamic bilingual customer service professional with a strong work ethic and proven ability to enhance customer satisfaction at Secova Solution. Skilled in utilizing CRM software and fostering cross-cultural relationships, I excel in high-pressure environments, ensuring swift resolutions and empathetic support for diverse clientele. Committed to continual improvement and effective communication.

Overview

2019
2019
years of professional experience

Work History

Bilingual Call Center Representative

Secova Solution
10.2013 - 08.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed bilingual customer inquiries, ensuring clarity and satisfaction across diverse client backgrounds.

Bilingual Customer Service Representative

DPF Data Service
04.2014 - 05.2016
  • Utilized CRM software to track customer interactions, ensuring accurate records.
  • Collaborated with team members to streamline processes, improving response times.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Provided language translation services for customer service inquiries.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Utilized [Spanish] proficiency to build relationships with [Spanish]-speaking customers.
  • Utilized [Spanish] proficiency to build relationships with [Spanish]-speaking customers.
  • Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
  • Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Mail Processing Clerk

United States Postal Service, USPS
01.1994 - 10.2013
  • Operated mail processing equipment to ensure efficient sorting and delivery of packages.
  • Managed inventory of mailing supplies, minimizing delays in processing operations.
  • Oversaw daily workflow, ensuring adherence to quality standards and operational guidelines.
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
  • Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
  • Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.

Dietitian Nutritionist

Jersey Shore University Medical Center
2001 - 2002
  • Conducted comprehensive dietary assessments to develop personalized nutrition plans for diverse client needs.
  • Collaborated with healthcare teams to implement evidence-based nutrition interventions and monitor patient progress.
  • Streamlined hospital menu planning by incorporating evidence-based nutritional guidelines and accommodating various dietary restrictions.

Education

Introduction To Computer Literacy

Monmouth County Vocational School District
Neptune City, NJ
02.2023

Dietitian

Meridian Health System
Neptune City, NJ
03.2002

Approval Course of Pre-Licensing Education

Maecom
Neptune City, NJ
02.1993

Clerk Typist

Meadow's College of Business
Albany, GA
03.1984

Computer Programming N Introduction To Operations

Empire Technical School
New York, NY
04.1982

High School Diploma -

Lejeune High School
Marine Corps Base Camp Lejeune, NC
06.1979

Skills

  • Strong work ethic
  • Empathy and patience
  • Fluent bilingualism
  • Cross-cultural awareness

Interests

  • Enjoy participating in [mindfulness] for overall physical and mental well-being
  • I participate in low-impact exercises to strengthen core muscles

Timeline

Bilingual Customer Service Representative

DPF Data Service
04.2014 - 05.2016

Bilingual Call Center Representative

Secova Solution
10.2013 - 08.2018

Mail Processing Clerk

United States Postal Service, USPS
01.1994 - 10.2013

Dietitian Nutritionist

Jersey Shore University Medical Center
2001 - 2002

Introduction To Computer Literacy

Monmouth County Vocational School District

Dietitian

Meridian Health System

Approval Course of Pre-Licensing Education

Maecom

Clerk Typist

Meadow's College of Business

Computer Programming N Introduction To Operations

Empire Technical School

High School Diploma -

Lejeune High School

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