Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cheryl Cash

Glendale

Summary

Dynamic Front/Back Office Manager with a proven track record at Cambria Hotel, excelling in staff management and GAAP compliance. Recognized for enhancing operational efficiency and ensuring precise cash management. Adept at payroll processing and complaint resolution, consistently delivering exceptional guest experiences while maintaining meticulous financial records.

Overview

21
21
years of professional experience

Work History

Front/Back Office Manager-Accounting & HR Manager

Cambria Hotel
Phoenix
03.2022 - 01.2025
  • Ensured exceptional guest experience through attentive service
  • Assist the General Manager with hotel operations.
  • Ensures precise cash management practices.
  • Talent acquisition and onboarding.
  • Managed accounts payable and receivable, ensuring accurate financial records.
    Processed bi-weekly payroll for employees, maintaining compliance with regulations.
    Handled TPT taxes, adhering to all applicable tax laws and deadlines.
    Executed various accounting tasks to support overall financial operations.
  • Directed corporate accounts alongside facilitating group-related responsibilities.

Grant and Contract Compliance Clerk

Morongo Basin Healthcare District
Yucca Valley
07.2021 - 03.2022
  • Coordinated timelines for disbursing grant payments.
  • Ensured accuracy and timeliness in disbursement of grant funds and compliance with reporting requirements.
  • Collaborated with Find Food Bank and Healthcare District on food distribution for the nutrition program.

Night Audit/Front Desk

Residence Inn
La Quinta
11.2020 - 07.2021
  • Performed duties of Night Auditor.
  • Delivered outstanding guest experience.
  • Elevated Marriott brand visibility and boosted enrollment in Bonvoy program.
  • Facilitated training and execution of standard operating procedures alongside effective cash management
  • Addressed guest concerns utilizing L.E.A.R.N model

Front Desk Manager/Night Audit

Fairfield by Marriott
Palm Desert
01.2017 - 11.2020
  • Served as first point of contact with guests for exceptional welcome.
  • Contribute to GM by managing assigned duties.
  • Facilitated training and ensured adherence to brand standards guidelines.
  • Identify and execute corrective action plans, manage inventory, and handle night auditor responsibilities.
  • Facilitate preparation of housekeeping boards
  • Service Excellence Awardee.
  • Managed campaigns, volunteer activities, and appreciation days in conjunction with other programs.
  • Implement L.E.A.R.N. strategy to resolve customer challenges

Office Assistant/Order Entry

Bosch Baking
Thousand Palms
01.2016 - 12.2016
  • Facilitated efficient office operations by delivering clerical support including filing, managing multi-line telephones, processing emails, and handling faxes.
  • Performed accurate data input of customer orders within order management system
  • Coordinated with the shipping department to ensure timely fulfillment of orders.
  • Managed cash payment operations in conjunction with credit and debit card transactions.
  • Handled high-volume order periods adeptly, maintaining precision while working under pressure.

Cocktail Service/Event Coordinator

Neils Lounge
Indio
04.2011 - 07.2015
  • Exhibited enthusiasm and advocated for exceptional service to customers, significantly boosting referrals and walk-in business.
  • Nurtured lasting relationships with regular clientele by remembering preferences and predicting needs.
  • Monitored patron consumption levels and conducted proper identification checks to ensure compliance with local alcohol regulations.
  • Maintained cleanliness of the bar area, ensuring a welcoming environment for all patrons.
  • Executed order processing and communicated details to kitchen employees for preparation.
  • Processed payment for food and drinks served, reconciled cash receipts and ensured accuracy of cash drawer
  • Managed event logistics and operations.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Developed and distributed event surveys to gather feedback and assess event success.

Insurance Verification/Loan Modification Clerk

Bank of America/Balboa Insurance
Chandler
01.2011 - 04.2011
  • Safeguarded sensitive information, strictly following privacy policies throughout data entry process.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Provided clients with timely updates on policy information and coverage status.
    Alerted clients regarding potential policy lapses or insufficient coverage levels.
  • Reported discrepancies identified within policies while reconciling data.
    Implemented forced place insurance policies to safeguard lender interests as required.
  • Sole individual honored twice for achieving maximum loan closures with flawless accuracy.

Bartender/Server

Paradise Café
Parker Dam
01.2008 - 12.2010
  • Crafted a variety of alcoholic and nonalcoholic beverages
  • Executed closing procedures and balanced tills to maintain accurate financial records.
  • Facilitated ticket sales while ensuring compliance with company standards.
  • Enforced sanitation protocols to uphold health and safety regulations.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Ensured exceptional service during peak times without compromising attention to detail or guest relationships.

Office Manager

Senior Solutions
Phoenix
03.2007 - 12.2007
  • Coordinated opening and closing of location, observing shift adjustments to support successful operations strategies and improve business success.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Managed ongoing relationships with clients, providing support throughout their coverage periods.
  • Contributed to preparation of presentation materials, strengthening impact of client meetings and proposals.
  • Managed inventory of office supplies, ensuring essential items were always in stock.
  • Enhanced organizational frameworks for payment collections, AP/AR, deposits, and recordkeeping.

Owner/Operator

My Mom's Carpet Cleaning
Phoenix
06.2005 - 12.2006
  • Oversaw daily operations of carpet cleaning business, guaranteeing premium service delivery and customer satisfaction.
  • Engaged with customers to evaluate needs and recommend optimal solutions.

Accounts Payable

Gruber Industries
Phoenix
01.2004 - 05.2005
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Assigned accurate GL codes to all invoices, processing a minimum of 200 invoices per week
  • Reconciled purchase orders with invoices and packing slips for in-house shipments and drop shipments.
  • Enhanced data accuracy in financial systems by executing comprehensive audits of accounts payable ledger.
  • Mitigated late payment penalties by tracking due dates closely and facilitating prompt payments.
  • Conducted check runs on a weekly and bi-weekly basis, handling 200 to 500 checks per session.
  • Data entry of all processes.

Education

GED -

Mojave Community College
Lake Havasu City, AZ

Skills

  • Staff management and training
  • Standard operating procedures
  • GAAP compliance
  • Accounts payable and receivable
  • Sales tax compliance
  • Month-end closing processes
  • Petty cash oversight
  • Payroll preparation and processing
  • Data entry accuracy
  • Salesforce proficiency
  • Microsoft Office suite
  • Time management skills
  • Inventory control
  • Attention to detail
  • Complaint resolution

References

  • Robert Baker, Accounting Controller, Cambria Hotel Downtown, (520) 560-2617
  • Jason Aulds, General Manager, Cambria Hotel Downtown, (618) 314-6499
  • Edgar Rivera, General Manager, Fairfield by Marriott, (714) 794-7107

Timeline

Front/Back Office Manager-Accounting & HR Manager

Cambria Hotel
03.2022 - 01.2025

Grant and Contract Compliance Clerk

Morongo Basin Healthcare District
07.2021 - 03.2022

Night Audit/Front Desk

Residence Inn
11.2020 - 07.2021

Front Desk Manager/Night Audit

Fairfield by Marriott
01.2017 - 11.2020

Office Assistant/Order Entry

Bosch Baking
01.2016 - 12.2016

Cocktail Service/Event Coordinator

Neils Lounge
04.2011 - 07.2015

Insurance Verification/Loan Modification Clerk

Bank of America/Balboa Insurance
01.2011 - 04.2011

Bartender/Server

Paradise Café
01.2008 - 12.2010

Office Manager

Senior Solutions
03.2007 - 12.2007

Owner/Operator

My Mom's Carpet Cleaning
06.2005 - 12.2006

Accounts Payable

Gruber Industries
01.2004 - 05.2005

GED -

Mojave Community College

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