Cheryl Cash
Accounting & Office Management
Glendale,USA
Summary
Bookkeeper with over 6 years of industry specific financial record keeping. Proven Front Desk Manager with reporting and data management duties for 6 years in the hospitality industry. Trustworthy employee in handling financial information. Knowledgeable in daily bookkeeping practices and detail oriented to abate numerical mistakes. A dedicated problem solver who works independently and in a team. Client-centered worker with a strong customer service and client relationship ability to interact and quickly respond to client question or concerns. A committed employee that thrives on building great customer relations. Goal oriented worker committed to meet business objectives.
Overview
21
21
years of professional experience
Work History
Front/Back Office Manager-Accounting & HR Manager
Cambria Hotel Downtown Phoenix
03.2022 - 01.2025
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Monitored inventory of office supplies, reducing costs through effective vendor negotiations.
- Resolved guest complaints swiftly, maintaining high levels of customer satisfaction.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Attended staff meetings and brought issues to attention of upper management.
- Oversaw accounts payable and receivable functions optimizing cash flow management practices.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time.
Grant and Contract Compliance Clerk
Morongo Basin Healthcare District
07.2021 - 03.2022
- Responsible for timelines for grant payments. Responsible for accuracy and timeliness of disbursements of grant money and reporting requirements.
- Performed regular reviews of company practices to identify areas requiring improvement or modification for compliance purposes.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Coordinated food distribution efforts to ensure efficient service delivery to clients from Fine Food Bank and Healthcare District food disbursement for nutrition program.
- Supported community outreach initiatives to raise awareness of available services.
- Improved office organization through the implementation of effective filing systems and inventory management.
Night Audit/Front Desk
Residence Inn
11.2020 - 07.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies. Compliant with company policies to ensue accuracy.
- Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.
- Processed reservations and cancellations efficiently, optimizing room occupancy rates.
- Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.
- Demonstrated strong organizational and time management skills while managing multiple projects at night. Such as completely restocking all housekeeping supplies throughout 4 floors, including linen.
Front Desk Manager/Night Audit
Fairfield by Marriott
01.2017 - 11.2020
- Checked guests in out of hotel, made reservations, and processed payments.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Supervised night audit processes, ensuring accurate financial reporting and compliance with hotel policies.
- Managed front desk operations during overnight shifts, ensuring guest satisfaction and maintaining a clean, organized workspace for the morning shift.
- Assisted with inventory management tasks, including ordering supplies and tracking usage for cost control purposes.
Office Assistant/Order Entry
Bosch Baking
01.2016 - 12.2016
- Contributed to a smooth-running office environment by providing clerical support such as filing, answering multi-line telephones, emails and faxes.
- Processed and entered customer orders accurately into order management system.
- Coordinated with shipping department to ensure timely fulfillment of orders.
- Processed cash payments and credit and debit card transactions.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
Cocktail Service/Event Coordinator
Neils Lounge
04.2011 - 07.2015
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Developed lasting relationships with regular clientele by remembering preferences and anticipating needs.
- Ensured compliance with local alcohol regulations through diligent monitoring of patron consumption levels and proper identification checks.
- Maintained cleanliness of the bar area, ensuring a welcoming environment for all patrons.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Managed event logistics and operations.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Developed and distributed event surveys to gather feedback and assess event success.
Insurance Verification/Loan Modification
Bank of America/Balboa Insurance
01.2011 - 04.2011
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Assessed loan portfolios for compliance with underwriting policies.
- Assisted clients with properly updated information. Notified when they were in danger of policies lapse in coverage or not enough coverage.
- Reconciled and reported discrepancies found within policies. In some cases was required to protect the lenders interest by adding a forced place insurance policy to loan.
- The only person recognized on 2 different occasions for closing the most loans with 100% accuracy.
Bartender/Server
Paradise Café
01.2008 - 12.2010
- Prepared alcoholic and nonalcoholic drinks. Responsible for closing, balancing tills, tickets sales, stocking, and sanitation.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Office Manager
Senior Solutions
03.2007 - 12.2007
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Managed ongoing relationships with clients, providing support throughout their coverage periods.
- Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Owner/Operator
My Mom's Carpet Cleaning
06.2005 - 12.2006
- Managed daily operations of carpet cleaning business, ensuring high-quality service delivery and customer satisfaction.
- Consulted with customers to assess needs and propose optimal solutions.
Accounts Payable Clerk
Gruber Industries
01.2004 - 05.2005
- Managed and responded to correspondence and inquiries from customers and vendors.
- Coded all invoices with proper GL codes and input minimum of 200 invoices per week.
- Matched purchase orders with invoices and packing slips for in-house shipments as well as the drop shipments.
- Improved data accuracy in financial systems by conducting thorough audits of accounts payable ledger.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Ran both weekly and bi-weekly check runs. Consisting of 200-500 checks.
Education
GED -
Mojave Community College
Lake Havasu City, AZSkills
- Operations - Staff management
- Created SOP's - Trained Staff
- GAAP - Accrual Accounting
- Accounts payable/receivables
- Sales tax reporting
- Month-end closing
- Petty cash management
- Payroll prep and processing
Area of Experience
Office Management, Bookkeeping, Data Entry, Customer Service and Relationships, Problem Solving, Hospitality Industry.
Timeline
Front/Back Office Manager-Accounting & HR Manager
Cambria Hotel Downtown Phoenix
03.2022 - 01.2025
Grant and Contract Compliance Clerk
Morongo Basin Healthcare District
07.2021 - 03.2022
Night Audit/Front Desk
Residence Inn
11.2020 - 07.2021
Front Desk Manager/Night Audit
Fairfield by Marriott
01.2017 - 11.2020
Office Assistant/Order Entry
Bosch Baking
01.2016 - 12.2016
Cocktail Service/Event Coordinator
Neils Lounge
04.2011 - 07.2015
Insurance Verification/Loan Modification
Bank of America/Balboa Insurance
01.2011 - 04.2011
Bartender/Server
Paradise Café
01.2008 - 12.2010
Office Manager
Senior Solutions
03.2007 - 12.2007
Owner/Operator
My Mom's Carpet Cleaning
06.2005 - 12.2006
Accounts Payable Clerk
Gruber Industries
01.2004 - 05.2005
GED -
Mojave Community College
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