Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cheryl Chand

Fruitland Park,FL

Summary

Dynamic sales professional with a proven track record at Walmart, excelling in customer service and conflict resolution. Recognized for enhancing client satisfaction and consistently exceeding sales targets. Skilled in cash handling and relationship building, I thrive in fast-paced environments, fostering loyalty and driving revenue growth through effective communication and teamwork.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

5
5
years of professional experience

Work History

Sales Associate

Rainbow Shops
02.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Walmart
09.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Sales Representative

7-eleven
02.2024 - 08.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Exceeded sales targets through effective planning and goal setting.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.

Assistant Front Office Manager

Kula Adventure Park,Fiji
12.2020 - 04.2023
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
  • Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
  • Ensured accurate billing procedures were followed consistently by front desk staff members.
  • Drafted employee work schedules to fill coverage gaps.
  • Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
  • Encouraged and mentored employees to boost performance and remove process inefficiencies.
  • Contributed towards achieving budgetary targets set by senior management through effective cost control measures.

Education

Associate of Arts - Computer Science

Sigatoka Methodist College
Sigatoka, Fiji Islands
10.2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Client service
  • Conflict resolution
  • Product sales
  • POS system operation
  • Upselling
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Brand promotion

Languages

Arabic
Full Professional
English
Native or Bilingual
Hindi
Full Professional
Samoan
Full Professional

Timeline

Sales Associate

Rainbow Shops
02.2025 - Current

Customer Service Representative

Walmart
09.2024 - 02.2025

Sales Representative

7-eleven
02.2024 - 08.2024

Assistant Front Office Manager

Kula Adventure Park,Fiji
12.2020 - 04.2023

Associate of Arts - Computer Science

Sigatoka Methodist College

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