Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cheryl Chrismon

Summary

Skilled representative in various aspects of customer service, with previous experience focusing on product and service promotion, . Strengths lie in deep understanding of product specifications, troubleshooting techniques, and ability to explain complex details in layman's terms. Demonstrated impact in enhancing customer satisfaction through tailored advice and solutions.

Overview

19
19
years of professional experience

Work History

Site Coordinator, Community Worker

GEAR UP - NEIU
Chicago, IL
01.2013 - 01.2021
  • Coordinate with school administrators, educators and social supports to, plan and prepare college readiness services for students during their years in secondary education
  • Supervised the execution of programs serving an audience of more than 1000 students on a recurring schedule.
  • Created tools and presentations to support parents and students navigate through their post secondary options
  • Conducted financial aid consultations for 313 families with 100% initial contact attempts and 28% face-to-face 1-on-1s within two month
  • Charged with troubleshooting challenging FAFSA applications which supported the school to obtain its highest completion rate
  • Created comprehensive tracking systems which monitored the team's progress
  • Provided crucial updates and resources to students and parents via phone conferences, email and chat during COVID lockdowns. Supported in application completion as needed.

Executive Assistant

Loyola University
Chicago, IL
01.2004 - 01.2011
  • Planned and coordinated special events, multi-campus tours, luncheons and meetings for University's Council of Regents
  • Maintained executive budget, investigated questionable accounts, tracked annual donations
  • Created Council of Regents student ambassador and scholarship webpage
  • Created tracking tool to document planning procedures and best practices for major events
  • Provided support services via phone, email and in-person to students, administrators and Regents.

Program Coordinator

Mayor's Office of Workforce Development Community Mental Health Council
Chicago, IL
01.2002 - 01.2003
  • Coordinated regional meetings which were formed to: present progress reports and best practices, evaluate research data and develop a regional team approach to service provision
  • Evaluated service availability within the south side of Chicago for newly released offenders with mental health challenges
  • Conducted intake interviews and assessed service needs for newly released clients
  • Developed a comprehensive manual which highlighted effective programs, detailed community service needs, provided assessment tools, and outlined regional supports for community service providers

Education

M.A. - Education within Inner City Studies

Northeastern Illinois University
01.2017

M.S.W. - Mental Health

Howard University
01.1988

B.A. - Psychology-Major, Business Administration-Minor

University of Arizona
01.1984

Skills

  • Program coordination
  • Financial aid consulting
  • Data tracking systems
  • Event planning
  • College readiness services
  • Stakeholder collaboration
  • Resource allocation
  • Problem solving
  • Crisis management
  • Training and mentoring
  • Scheduling coordination
  • Effective communication
  • Presentation creation
  • Site operations planning
  • Remote team training
  • Staff supervision
  • Staff training
  • Staff scheduling

References

Available upon request

Timeline

Site Coordinator, Community Worker

GEAR UP - NEIU
01.2013 - 01.2021

Executive Assistant

Loyola University
01.2004 - 01.2011

Program Coordinator

Mayor's Office of Workforce Development Community Mental Health Council
01.2002 - 01.2003

M.A. - Education within Inner City Studies

Northeastern Illinois University

M.S.W. - Mental Health

Howard University

B.A. - Psychology-Major, Business Administration-Minor

University of Arizona

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Cheryl Chrismon