Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Clark

Fairburn,GA

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

23
23
years of professional experience

Work History

Human Resources Specialist III

Amazon LLC
12.2020 - 01.2023
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Initiated and responded to inquiries about leave and disability events, benefits, and options available to employees (100 to 200 employees)
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Provided troubleshooting and technical assistance in the use of PeopleAdmin system.
  • Responded to telephone and written inquiries from clients, insurance carriers, claimants, attorneys, repair shops, and physicians within statutory requirements.
  • Identified and forwarded claims to specialized internal and external resources in areas such as medical review, investigations, and other resources.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Audit of employee cases and return to work processes
  • Maintain system records to ensure accurate and timely information/documentation
  • Consult, coordinate, and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members, and other departments as appropriate.
  • Review policies related to FMLA, Medical Leave of Absence, and Federal and State plans to determine appropriate leave types.
  • Ensure compliance with standard work, federal/state regulations, and company policy.
  • Educate managers and business partners on employee concerns and needs concerning leave types for all Employees.

Disability Claims Adjudicator

Social Security Administration
Stone Mountain, GA
07.1998 - 11.2019
  • Developed and adjudicated disability claims for Social Security and/or Supplemental Security Income Disability Benefits using proper application of policies procedures and guidelines.
  • Developed and processed all claim types- Initials, Reconsiderations, Disabled Child, Continuing Disability Review Claims, and Pre-Hearing Claims.
  • Applied knowledge of medical terminology using ICD-9 and CPT-4 codes for diagnosis and processing of claims.
  • Analyzed claimant's progress on an ongoing basis in their pursuit of filing for benefits.
  • Managed caseload varying in all case types, including knowledge of Worker’s Compensation/Veteran Administration claims.
  • Assessed immediate needs of each claimant by contacting hospitals and/or doctors to request medical records or acquire appointments.
  • Analyzed and coordinated factors necessary to adjudicate claims.
  • Provided customer service to claimants by maintaining records and files using computer software designed by Social Security.
  • Communicated with claimants/customers regarding all aspects of claims process by either phone or written correspondence.
  • Supervised clerical staff for operations.
  • Reviewed medical records, provided medical referrals, wrote medical assessments, and assessed claims.
  • Consulted with all medical staff to write both medical and psychological assessments to determine areas for disability.

Education

Master of Arts - Community Counseling

Argosy University
Atlanta, GA
06.2014

Bachelor of Arts - Social Work

Dillard University
New Orleans, LA
05.1991

Skills

  • Payroll and Benefits Administration
  • Employment Law
  • Customer Relations
  • Employee Relations
  • Microsoft Outlook
  • Customer Service Delivery
  • Americans with Disabilities Act (ADA)
  • Judgment and Decision-Making
  • Human Resources Services
  • Critical Thinking
  • Reading Comprehension
  • Microsoft Office
  • Eligibility Determinations
  • Outbound Calls
  • Client Service
  • Leadership

Timeline

Human Resources Specialist III

Amazon LLC
12.2020 - 01.2023

Disability Claims Adjudicator

Social Security Administration
07.1998 - 11.2019

Master of Arts - Community Counseling

Argosy University

Bachelor of Arts - Social Work

Dillard University

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Cheryl Clark